Gail Smith
Winnipeg,Manitoba
Summary
Results-driven professional with over 25 years in the travel & tourism industry. Passionate, dedicated, innovative, and service-orientated specialist. A reputation for an ability to balance multiple priorities. Extensive knowledge of well-known tourist destinations worldwide, spanning over a hundred countries. Achieved numerous sales awards and a reputation for an unwavering work ethic with a natural ability to conduct engaging and informative consultations with an international clientele.
Overview
30
30
years of professional experience
Work History
Port & Shopping Lecturer / Presenter
The P.P.I. Group
01.2003 - 01.2020
- Coordinated marketing and promotional events for cruise guests and generated revenue in the top 10% of industry professionals
- Delivered weekly live 45-minute presentations to audiences of 200-1100 guests, educational seminars, and one-on-one guest consultations
- Created television content for stateroom programming and monitored the channel to ensure the information was current
- Collaborated in cross-promotions with department revenue managers, creating mutually beneficial outcomes of increased exposure for successful marketing initiatives.
Instructor
Robertson Career College
01.2012 - 01.2013
- Curriculum: Customer Service, Sales & Marketing, American Hotel & Lodging Education (AH&LA), Event Coordination Certification
Shore Excursion Manager
Norwegian Cruise Lines
01.1998 - 01.2003
- Performance appraisals were consistent with 'excellence in performance' and rated '5 out of 5' for over 95% of reviews
- Awarded Shore Excursion Manager of the Year
- Strategized customer service initiatives to improve ratings, such as eliminating queues and increasing tour content awareness
- Appointed as an official cruise line representative to escort guests on chartered flights during a disrupted cruise with proven ability to balance multiple responsibilities during difficult situations
- Created content for television and live port presentations on every cruise
- Identified solutions to minimize loss of revenue in situations such as cancellations due to weather and itinerary changes by implementing last-minute port presentations, securing additional tours, and producing new collateral.
Office Manager
Journey's Travel
01.1997 - 01.1998
Travel Consultant
Carlson Wagonlit Travel
01.1990 - 01.1997
Education
Travel & Tourism -
Success Business College
Winnipeg, MBEvent Coordinator Certification -
Manitoba Tourism Education Council
Winnipeg, MBSkills
- Sales and Marketing
- Persuasive Presenter
- Business Intelligence & Strategic Planning
- Education Facilitator & Training
- Former Vacation Travel Advisor
- Microsoft Office; Word, PowerPoint, Excel & Outlook
- MacOS; Keynote, Pages, iMovie
- Previous experience with GDS; Sabre & Apollo by Gemini
- Fidelio reservations system
Languages
English
Professional Working
Timeline
Instructor
Robertson Career College
01.2012 - 01.2013
Port & Shopping Lecturer / Presenter
The P.P.I. Group
01.2003 - 01.2020
Shore Excursion Manager
Norwegian Cruise Lines
01.1998 - 01.2003
Office Manager
Journey's Travel
01.1997 - 01.1998
Travel Consultant
Carlson Wagonlit Travel
01.1990 - 01.1997
Travel & Tourism -
Success Business College
Event Coordinator Certification -
Manitoba Tourism Education Council
Destination Experience
Alaska, Asia, Australia & New Zealand, Canada & New England, Europe, Hawaii, Japan, Mexico, Central & South America, Tahiti & South Pacific
Awards
- Award - Shore Excursion Manager of the Year.
- Maintained a position in the top 10% revenue-producing Shopping Lecture.
- Industry record: Highest Revenue on a single voyage.
Destination Experience
- Alaska
- Asia
- Australia & New Zealand
- Canada & New England
- Europe
- Hawaii
- Japan
- Mexico
- Panama Canal
- Central and South America
- Tahiti & South Pacific
Awards
- Award - Shore Excursion Manager of the Year.
- Maintained a position in the top 10% revenue-producing Shopping Lecture.
- Industry record: Highest Revenue on a single voyage.
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