Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Gail Slaven

St. Catharines,ON

Summary

Experienced professional with a strong background in planning and problem-solving. Proven ability to optimize resource utilization, enhancing operational scalability and profitability. Demonstrates exceptional organizational skills and effective leadership in building relationships.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Customer Service & Operations Coordinator

Benchwood Builders Inc.
St. Catharines, Ontario
01.2017 - Current
  • Oversaw administrative staff to ensure operational efficiency.
  • Managed accounts receivable and accounts payable processes for accuracy and timeliness.
  • Coordinated vehicle maintenance and uniform orders to maintain standards.
  • Assisted in recruitment of skilled trades to enhance workforce capabilities.
  • Processed all Labour Market Impact Assessment (LMIA) applications for Temporary Foreign Workers.
  • Managed the application and maintenance of all trademark registrations.
  • Assisted with scheduling and facilitating of sub-trades.
  • Provided customers with project updates, facilitated customer requests, and inquiries.

Public Transit Operator

St. Catharines Transit Commission
St. Catharines, Ontario
05.1999 - 07.2021
  • Operated 40' to 60' buses, ensuring safe transport along designated routes.
  • Conducted thorough pre-trip and post-trip inspections to confirm vehicle safety standards.
  • Navigated adverse weather and road conditions, maintaining reliable service delivery.
  • Communicated with dispatchers and operators using a two-way radio system.
  • Assisted passengers of all ages and abilities in reaching their destinations safely.
  • Resolve conflicts and disagreements under challenging and sometimes dangerous conditions
  • Responded quickly to emergency situations such as medical emergencies or hazardous road conditions.

Support Staff

Family and Childrens Services
St. Catharines, Ontario
01.1999 - 05.1999
  • Ensured safe transportation for toddlers to day programs through diligent planning.
  • Conducted thorough vehicle inspections pre- and post-trip to guarantee safety compliance.
  • Facilitated effective communication between parents and program directors to resolve inquiries.
  • Monitored interactions between parents and children, relaying observations to program directors.

Education

High School Diploma -

St. Catharines Collegiate
St. Catharines, ON
06-1987

Skills

  • Client support and operations management
  • Team collaboration and problem solving
  • Effective communication skills
  • Customer relationship development
  • Conflict resolution
  • Scheduling

Certification

  • Gold Seal Cerifiaction - The Constrution Execution Plan Accredited by the Canadian Construction Association and delivered by, Niagara Construction Association February 13, 2019 - Accreditation# 18-07-722
  • Legal Issues in Housing Accrediation - Training Ontario May 18, 2023

References

References available upon request.

Timeline

Customer Service & Operations Coordinator

Benchwood Builders Inc.
01.2017 - Current

Public Transit Operator

St. Catharines Transit Commission
05.1999 - 07.2021

Support Staff

Family and Childrens Services
01.1999 - 05.1999

High School Diploma -

St. Catharines Collegiate

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Gail Slaven