GAIL ROCCO
Oxnard,CA
Summary
Customer focused professional with exceptional interpersonal abilities and a history of working in highly dynamic and challenging environments, seeking a property management role to fulfill my professional ambitions and help clients effectively utilize their properties.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Real Estate Broker
EXP Realty Of California, Inc.
11.1987 - Current
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Managed approximately 45 incoming calls and emails per day from customers.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Resolved complex issues during transactions, ensuring client satisfaction and maintaining integrity of deal.
- Worked closely with clients to facilitate appropriate loans, inspections, and disclosures.
- Conducted thorough due diligence investigations for clients to identify potential risks or concerns before proceeding with transactions.
- Achieved high client retention rate by consistently delivering exceptional service and follow-up.
- Organized and hosted open houses to generate interest and expedite sale of properties.
- Utilized advanced CRM tools to manage client interactions and stay organized, enhancing client communication.
- Maintained up-to-date knowledge of real estate laws and regulations, ensuring compliance in all transactions.
Administrative Assistant to VP of Business Affairs
Columbia Pictures
01.1991 - 06.1993
- Efficiently supported executive responsible for negotiating deals for writing, acting and producing clients in television.
- Served as first point of contact with clients, Agents and Executives.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Edit proofread, summarized and redlined agreements and correspondence under supervision of executive.
- Ability to work well under pressure: meet tight deadlines, and manage multiple projects.
- Attention to detail and strong organization skills.
Education
Business Administration
College of The Canyons
Santa Clarita, CAReal Estate Broker
Real Estate School
Santa Clarita, CA04.1995
Real Estate Salesperson
Real Estate School
Santa Clarita11.1987
Skills
- Negotiation
- Market Research
- Agent and seller communications
- Residential Real Estate
- Property Showing
- Home tours
- Intuit QuickBooks
- Licensed Real Estate Broker
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Keyboard 65 wmp
- Microsoft Office, Work, Excel
- Social Media Platform
Accomplishments
29 year member of Soroptimist International of Oxnard - an International Volunteer Organization
- Past President: 2022-2023; 2007-2008
- Treasurer: 2023-2024
- Board Member: 2018-2024
- Event Planner
Affiliations
- Soroptimist International of Oxnard
- West Ventura Business Alliance
Certification
Certification Transaction Coordinator - 2022
Timeline
Administrative Assistant to VP of Business Affairs
Columbia Pictures
01.1991 - 06.1993
Real Estate Broker
EXP Realty Of California, Inc.
11.1987 - Current
Business Administration
College of The Canyons
Real Estate Broker
Real Estate School
Real Estate Salesperson
Real Estate School
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