Gail Reilly
Edmonton,AB
Summary
Accomplished Project Manager with a proven track record at Edmonton Public Schools, enhancing project delivery by implementing innovative management techniques. Expert in fostering teamwork and collaboration, adept at time management, and excelling in customer service. Increased operational efficiency by 30% through strategic planning and attention to detail, demonstrating a strong ability to meet organizational goals with precision.
Overview
27
27
years of professional experience
Work History
Retail Sales Associate
Liquor on McLeod
08.2014 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Oxford Learning Centre Owner
Oxford Learning
04.2012 - 11.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reported issues to higher management with great detail.
Project Manager
Edmonton Public Schools
03.1996 - 04.2003
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
Education
Bachelor Of Education - Education
University of Alberta
Edmonton, ABSkills
- Customer Service
- Teamwork
- Teamwork and Collaboration
- Time Management
- Customer Needs Assessment
- Transaction Processing
- Interpersonal and written communication
- Point of sale operation
- Promotional Events
- Reliable and Responsible
- Attention to Detail
- Organization
Timeline
Retail Sales Associate
Liquor on McLeod
08.2014 - 03.2023
Oxford Learning Centre Owner
Oxford Learning
04.2012 - 11.2020
Project Manager
Edmonton Public Schools
03.1996 - 04.2003
Bachelor Of Education - Education
University of Alberta
Similar Profiles
Eva RzucidloEva Rzucidlo
Director and Chief of Vascular Surgery at McLeod Regional Medical Center, Mcleod Vascular AsDirector and Chief of Vascular Surgery at McLeod Regional Medical Center, Mcleod Vascular As
Anna AdamsAnna Adams
Clerical Associate at McLeod Regional Medical Center-McLeod Spine CenterClerical Associate at McLeod Regional Medical Center-McLeod Spine Center
Lisa Pierce, MAHS, CPXPLisa Pierce, MAHS, CPXP
Process Manager, Service Excellence at McLeod Health- McLeod Regional Medical CenterProcess Manager, Service Excellence at McLeod Health- McLeod Regional Medical Center