Gail Peddle
Edmonton,AB
Summary
I am a motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Offering strong aptitude for customer interactions and readiness to excel in dynamic environment. Brings solid understanding of client needs and ability to quickly learn operational procedures. Ready to use and develop communication and organizational skills in Adoptions Counsellor 1 Level 2 role.
Overview
2025
2025
years of professional experience
Work History
Instant Return Agent
Hertz Canada
03.2023 - Current
- Kept up to date in Microsoft Word, Excel, Outlook and internet use while using office equipment like fax machine and multiple phone lines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Managed multiple tasks in high-volume environment.
Operations Manager
Hertz Car Rental
03.2022 - 03.2023
- Kept up to date in Microsoft Word, Excel, Outlook and internet use while using office equipment like fax machine and multiple phone lines.
- Assisted in recruiting, hiring and training new employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained friendly and professional customer interactions.
- Set up and supervised cash shipments.
- Managed and motivated employees to be productive and engaged in work.
Customer Service Representative
Hertz Car Rental
10.2018 - 03.2022
- Kept up to date in Microsoft Word, Excel, Outlook and internet use while using office equipment like fax machine and multiple phone lines.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled customer inquiries and suggestions courteously and professionally.
Car Rental Associate
Avis Budget Group, Edmonton, AB
3 2014 - 9 2016
- Kept up to date in Microsoft Word, Excel, Outlook and internet use while using office equipment like fax machine and multiple phone lines.
- Checked car rentals in and out.
- Made reservations for customers.
- Dealt with and resolved customer service issues.
- Answered an multi-line phone system.
- Trained new hires
- While working at Budgets Reservation Center I took inbound phone calls and responded to customer emails.
Jewelery Consultant
Peoples Jewelers
5 2013 - 3 2014
- Greeted customers and helped identify their needs.
- Completed inventory control duties (including counting diamond, gemstone and bead products).
- Provided product knowledge to customers (various diamond, gemstone and other products).
Education
Health Care Aide Certificate - Health Care Aide
NorQuest College
03.2018
High School Diploma -
Ascension Collegiate
1992
Skills
- Reliable
- Flexible
- Efficient
- Quick learner
- Compassionate
- Well organized
- Pleasant
- Microsoft Word
- Microsoft Office
- Call Transfers
- Office Reception
- Strong organization
- Stress tolerance
- Complaint handling
Timeline
Instant Return Agent
Hertz Canada
03.2023 - Current
Operations Manager
Hertz Car Rental
03.2022 - 03.2023
Customer Service Representative
Hertz Car Rental
10.2018 - 03.2022
High School Diploma -
Ascension Collegiate
Car Rental Associate
Avis Budget Group, Edmonton, AB
3 2014 - 9 2016
Jewelery Consultant
Peoples Jewelers
5 2013 - 3 2014
Health Care Aide Certificate - Health Care Aide
NorQuest College
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