Gail Peddle
Edmonton,AB
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Instant Return Agent
Hertz Canada
03.2023 - Current
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Managed multiple tasks in high-volume environment.
Operations Manager
Hertz Car Rental
03.2022 - 03.2023
- Assisted in recruiting, hiring and training of team members.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained friendly and professional customer interactions.
- Set up and supervised cash shipments.
- Managed and motivated employees to be productive and engaged in work.
Customer Service Representative
Hertz Car Rental
10.2018 - 03.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled customer inquiries and suggestions courteously and professionally.
Car Rental Associate
Avis Budget Group, Edmonton, AB
3 2014 - 9 2016
- Checked car rentals in and out.
- Made reservations for customers.
- Dealt with and resolved customer service issues.
- Answered an multi-line phone system.
- Trained new hires
- While working at Budgets Reservation Center I took inbound phone calls and responded to customer emails.
Jewelery Consultant
Peoples Jewelers
5 2013 - 3 2014
- Greeted customers and helped identify their needs.
- Completed inventory control duties (including counting diamond, gemstone and bead products).
- Provided product knowledge to customers (various diamond, gemstone and other products).
Bridal Consultant
Wedding World Bridal
0 2011 - 0 2013
- Helped brides choose the perfect dress for their special day.
- Answered phone calls and relayed messages.
- Made and confirmed appointments.
- Filed and sorted paperwork.
- Responded to emails, and faxed paper work when needed.
Retail Sales Associate/Cash Office Clerk/Runner
Hudson News
6 2009 - 01.2011
- Opened various stores at the airport.
- Greeted customers and helped identify their needs.
- Arranged for cashiers to take their breaks, provided coverage when needed.
- Cashed tills out at end of shift.
- Balanced each register for all stores; completed bank deposits.
- Calculated overages and shortages for each of the stores.
- Completed data entry duties.
Education
Health Care Aide Certificate - Health Care Aide
NorQuest College
Edmonton, AB, Canada03.2018
High School Diploma -
Ascension Collegiate
Bay Roberts, NL1992
Skills
- Reliable
- Flexible
- Efficient
- Quick learner
- Compassionate
- Well organized
- Pleasant
- Microsoft Word
- Microsoft Office
- Call Transfers
- Office Reception
REFERENCES
Available upon request
Timeline
Instant Return Agent
Hertz Canada
03.2023 - Current
Operations Manager
Hertz Car Rental
03.2022 - 03.2023
Customer Service Representative
Hertz Car Rental
10.2018 - 03.2022
Car Rental Associate
Avis Budget Group, Edmonton, AB
3 2014 - 9 2016
Jewelery Consultant
Peoples Jewelers
5 2013 - 3 2014
Bridal Consultant
Wedding World Bridal
0 2011 - 0 2013
Retail Sales Associate/Cash Office Clerk/Runner
Hudson News
6 2009 - 01.2011
Health Care Aide Certificate - Health Care Aide
NorQuest College
High School Diploma -
Ascension Collegiate
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