Gail mackinnon
Sydney,NS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
HGS - Hinduja Global Solutions
07.2024 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
MCI Sydney Call Center
09.2020 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Cabot Junior Senior High
Neils Harbour, NS01-1988
Skills
- Customer engagement
- Effective listening
- Critical thinking
- Data entry
- Customer service experience
- Customer complaint resolution
- Conflict resolution
- Payment processing
Languages
English
Full Professional
Timeline
Customer Service Representative
HGS - Hinduja Global Solutions
07.2024 - Current
Customer Service Representative
MCI Sydney Call Center
09.2020 - 03.2024
High School Diploma -
Cabot Junior Senior High
Similar Profiles
Rob’Breka GreenRob’Breka Green
Customer Service Representative at HGS - Hinduja Global SolutionsCustomer Service Representative at HGS - Hinduja Global Solutions
Joyce Ann OropesaJoyce Ann Oropesa
Customer Service Representative at HGS - Hinduja Global SolutionsCustomer Service Representative at HGS - Hinduja Global Solutions
Bianca SandovalBianca Sandoval
Customer Service Representative at HGS - Hinduja Global SolutionsCustomer Service Representative at HGS - Hinduja Global Solutions
Micheal HallahanMicheal Hallahan
Heavy Machinery Operator at Savage ServicesHeavy Machinery Operator at Savage Services
Aojia ZhangAojia Zhang
Intern at NAIntern at NA