Gail Kiamco
Edmonton,Alberta
Summary
Driven Financial Service Representative and Sales Associate with a proven track record at National Money Mart and HUDSONS BAY ULC. Excelled in customer service, achieving over 90% satisfaction, and consistently surpassed sales targets through effective teamwork, problem-solving, and proficiency in Microsoft Office. Demonstrates a friendly, positive attitude and exceptional communication skills, ensuring high levels of customer loyalty and team collaboration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Financial Service Representative
National Money Mart
01.2023 - Current
- Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence.
- Sell and receive cash for / from another staff member and record properly and enter into the Point of Sale system (fine count all monies received and given out).
- Register new customers quickly and efficiently in the Point of Sale system.
- Promote all products and services.
- Complete all product and service transactions in the Point of Sale system.
- Issue Loans quickly and efficiently ensuring risk assessment strategies are utilized.
- Cash checks quickly and efficiently ensuring risk assessment strategies are utilized.
- Knowledge of issuing procedures for all checks and be able to offer customers alternatives and incentives to return if unable to complete the transaction.
- Sell benefits of ancillary services to customers and ensure all sales are correctly recorded.
- Reconcile cash float at the completion of shift.
- Have an extensive knowledge of all safety and security procedures relating to the store and role-play on a regular basis (at least quarterly).
- Answering phone calls and customer concerns
- Understand and implement all procedures relating to Recordable Transactions.
- Prepare collection files and assist in the collection process.
- General office duties and proper use of all office equipment.
- All other job-related duties as directed by Management.
Sales Associate
HUDSONS BAY ULC
09.2022 - 08.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Promotes the company's HBC credit and loyalty programs and achieves targets
Education
Diploma - Business Administration Human Resource Management
Northern Alberta Institute of Technology
Edmonton, Alberta06.2023
Bachelor of Science - Business Administration- HRDM
University of San Carlos
Cebu, Philippines 07.2018
High School Diploma -
Saint Francis Academy
Balamban, Cebu, Philippines04.2011
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Computer Skills
- Excellent Communication
- Microsoft Office
- Flexible and Adaptable
Timeline
Financial Service Representative
National Money Mart
01.2023 - Current
Sales Associate
HUDSONS BAY ULC
09.2022 - 08.2023
Diploma - Business Administration Human Resource Management
Northern Alberta Institute of Technology
Bachelor of Science - Business Administration- HRDM
University of San Carlos
High School Diploma -
Saint Francis Academy
Similar Profiles
Dave McHattieDave McHattie
Financial Services Representative at National Money MartFinancial Services Representative at National Money Mart
MARIYA ANTONYMARIYA ANTONY
Financial Sales Representative at National Money MartFinancial Sales Representative at National Money Mart
Gurvinderjeet MannGurvinderjeet Mann
BRANCH MANAGER at National Money MartBRANCH MANAGER at National Money Mart