Gail Hauser

Summary

Accomplished Business Control Specialist and Customer Service Manager at Scotiabank, enhancing operational compliance and customer satisfaction.

Leveraged attention to detail and problem-solving skills to reduce risks and resolve issues, fostering teamwork and driving continuous improvement.

Achieved reductions in customer complaints and operational risks, demonstrating reliable decision-making and organizational excellence.

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments.

Diligent worker with strong communication and task prioritization skills.

years of professional experience

Scotiabank

10.2015 - 06.2024

Understood compliance and key regulations to positively influence business operations.
Enhanced internal controls, ensuring compliance with regulatory requirements.
Reduced operational risks for the company by conducting comprehensive risk assessments and providing targeted recommendations.
Mitigated potential fraud risks by following strict anti-fraud policies and procedures.
Supported continuous improvement initiatives by evaluating existing processes and recommending enhancements.

Scotiabank

01.2005 - 09.2015

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.

Scotiabank

10.2015 - 06.2024

Scotiabank

01.2005 - 09.2015