Gail Cox
St. Albert,Alberta
Summary
Dynamic professional with proven expertise in property management and tenant relations, honed at Century Group Lands Corporation. Excelled in enhancing tenant satisfaction and safety compliance through effective conflict resolution and maintenance oversight. Skilled in Yardi software and clear communication, significantly improving operational efficiency and property value. Demonstrates a strong ability to manage complex situations and deliver results.
Overview
27
27
years of professional experience
Work History
Resident Manager
Century Group Lands Corporation
07.2016 - 05.2024
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
- Managed daily operations, ensuring smooth functioning of the residential complex.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Used Yardi to maintain resident database of personal information, repairs and lease agreements.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
- Improved property value through regular inspections, identifying necessary repairs and upgrades.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Medical Receptionist
Ladner Family Practice Clinic
09.1997 - 04.2012
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information.
Education
High School Diploma -
Memorial Composite High School
Sydney Mines, NS06.1977
Skills
Property Inspections
Safety Compliance
Rent collection
Property Management
Yardi Software
Clear Communication
Tenant relations
Property Showing
Payment Collection
Preparing property agreements
Timeline
Resident Manager
Century Group Lands Corporation
07.2016 - 05.2024
Medical Receptionist
Ladner Family Practice Clinic
09.1997 - 04.2012
High School Diploma -
Memorial Composite High School
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