Hi, I’m
Kathryn Coffey
Calgary,AB
Summary
Hospitality professional with commitment to maintaining cleanliness and comfort in guest rooms. Known for reliability and adaptability in fast-paced environments. Team-oriented and focused on delivering high-quality results, while being flexible with changing needs.
Overview
14
years of professional experience
Work History
Pomeroy Lodging-Calgary, AB
Reservations Agent
02.2022 - Current
Job overview
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Excel in multi tasking and time management
- Trained in White Glove Service.
Hyatt Place-Calgary, AB
Front Desk Supervisor
07.2021 - 02.2022
Job overview
- Trained new employees on front desk operations, ensuring employees were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
Sandman Hotel Group-Calgary, AB
Guest Services Manager
01.2018 - 09.2019
Job overview
- Excellent Customer Service
- Handle's the booking of Tours into the Hotel, as well as the ordering of supplies
- Supervised a team of front desk agents, ensuring adherence to policies, procedures, and top-notch customer service standards.
Ramada Inn and Suites-Victoria, BC
Front Desk Agent
03.2015 - 06.2017
Job overview
- oordinating with Management, Housekeeping and the Restaurant when booking large groups or events
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
BCAOMA
Office Assistant
01.2011 - 12.2013
Job overview
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Event Planning and Management - Annual Events, AGM, SAGM, Golf Tournament
Education
Ocotillo High School, Phoenix, AZ
High School Diploma
05.2003
Skills
- Customer Service & Guest Relations
- Administrative & Clerical Experience
- Hostess & Front Desk
- Opera, Empower, Klickbook, Maestro, MS Word, MS Excel, Colleague Advantage
Volunteer Experience
Ridgequest Nursing Home, Companion, Letter writing as requested for residents, Daily building of Morale and Assisted with daily activities, Reading to Residents, Playing Games, Taking Walks, Assisted with Meals, Prepping Trays for Delivery, Escorting Residents to Dinner Hall, Clean up after Meals
Industry
Hospitality
Awards
- Achieved monthly bonus based on Goal Requirements
- Awarded several Employee of the Month Recognition Awards
Timeline
Reservations Agent
Pomeroy Lodging-Calgary, AB
02.2022 - Current
Front Desk Supervisor
Hyatt Place-Calgary, AB
07.2021 - 02.2022
Guest Services Manager
Sandman Hotel Group-Calgary, AB
01.2018 - 09.2019
Front Desk Agent
Ramada Inn and Suites-Victoria, BC
03.2015 - 06.2017
Office Assistant
BCAOMA
01.2011 - 12.2013
Ocotillo High School
High School Diploma
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