Gaia Wong
216 Clements Ave, Toronto,ON
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server / Bartender
Mandarin Restaurant
03.2023 - Current
- Served customer volumes during special events such as wedding, company party
- Shared knowledge of food and beverage menu enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Freelance Photographer
Self-employeed
01.2023 - Current
- Enhanced client satisfaction by delivering high-quality photographs for various events and projects.
- Captured stunning images for weddings, corporate events, and portraits, resulting in repeat business and referrals.
- Streamlined photo editing process, increasing efficiency and reducing turnaround time for clients.
- Built a diverse portfolio by working with clients across multiple industries, showcasing versatility and adaptability.
Operations Specialist
Stock X
01.2022 - 01.2023
- Monitor inbound/outbound shipping and receiving.
- Provide project assistance for additional tasks as needed
- Assist with day-to-day resource scheduling, like RFID scanning
- Using apps and computer to complete order fulfillment process
- Identify opportunities to continue to improve efficiency of operations
- Boxing items, working with packaging equipment, and ensuring labels accurately places on boxes
Education
Higher Diploma - Fashion Branding And Buying
Hong Kong Design Institute
Hong Kong06.2020
Foundation Diploma - Design
Hong Kong IVE
Hong Kong06.2018
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Adobe Illustrator
- Adobe Photoshop
- Typing Skills
- G2 Driving License
Certification
- Smart Serve
- Bloodborne Pathogens
- Food Handler Certification
Languages
- English (Fluent)
- Cantonese (Native)
- Mandarin (Fluent)
Timeline
Server / Bartender
Mandarin Restaurant
03.2023 - Current
Freelance Photographer
Self-employeed
01.2023 - Current
Operations Specialist
Stock X
01.2022 - 01.2023
- Smart Serve
- Bloodborne Pathogens
- Food Handler Certification
Higher Diploma - Fashion Branding And Buying
Hong Kong Design Institute
Foundation Diploma - Design
Hong Kong IVE
Similar Profiles
Aroup RoyAroup Roy
Grill & BBQ Chef at MANDARIN RESTAURANTGrill & BBQ Chef at MANDARIN RESTAURANT
Amidu AlhassanAmidu Alhassan
Kitchen Staff Member at Mandarin restaurantKitchen Staff Member at Mandarin restaurant
Roshika AcharyaRoshika Acharya
Customer & Food Handler at Mandarin RestaurantCustomer & Food Handler at Mandarin Restaurant