High-energy professional skilled at making guest experience memorable and driving customer satisfaction. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
State Compliance Specialist, Billing Administrator
LCS Tax Services
Remote
10.2024 - Current
Responded promptly to inquiries from governmental agencies regarding compliance matters.
Created processes and systems for ensuring ongoing compliance with relevant rules and regulations.
Facilitated business registrations, terminations and reinstatements.
Collaborated in team discussions to outline goals, tasks, and expectations.
CAD Drafter
Control Panels USA
Round Rock
06.2023 - 10.2024
Utilized AutoCAD software to generate accurate 2D drawings from 3D models.
Created detailed wiring diagrams by developing clear and accurate electrical schematics for control panels, ensuring proper connections for components such as switches, relays, and circuit breakers.
Designed layouts for control panels- Drafted layouts for electrical control panels, including the arrangement of components, wire routing, and panel dimensions.
Collaborated with engineers- Worked closely with electrical engineers to refine designs and ensure compliance with industry standards and safety regulations.
Bartender and Server Trainer
Joes Crab Shack - Va
Round Rock
08.2020 - 06.2023
Trained new employees on restaurant procedures and expectations, steps of service, and specialty drinks and menu items.
Consistently recognized monthly as the leading seller of promotional items and loyalty programs.
Enthusiactically worked with team members to provide outstanding customer service, top notch guests experience, and multitasking in a high volume restaurant.
Served alcoholic drinks and food to patrons and made excellent recommendations tailored to guests preference.
Bartender
Hopdoddy Burger Bar
Round Rock
04.2022 - 01.2023
Executed opening and closing tasks by restocking supplies and deep cleaning work station and margarita machines
Effectively multitasked within fast-paced environment.
Maintained knowledge of bar and menu options to prepare drinks, upsell food and drink items.
Promoted monthly promotional items, specialty drinks to optimize sales.
Skills
Service Excellence
Employee training
Comprehensive Food Menu Understanding
Proficient in Upselling
Hospitality and accommodation
Service-oriented mindset
Outgoing personality
Certification
Certificate in Bartending June 2020
Accomplishments
Military Branch: United States Army- Rank E-2
Timeline
State Compliance Specialist, Billing Administrator