Gage Hamilton
Cranbrook,BC
Summary
Dynamic OTR Tire Technician with extensive experience at Kal Tire, excelling in heavy equipment operation and customer service. Proven track record in optimizing tire performance and enhancing customer satisfaction through effective problem-solving and stress management strategies. Committed to continuous learning and safety compliance, fostering a collaborative work environment.
Overview
12
12
years of professional experience
Work History
OTR Tire Technician
Kal Tire MTG
Elkford, BC
07.2022 - Current
- Safeguarded company reputation by adhering to strict quality standards during all tire servicing.
- Utilized specialized tools for safe handling of large OTR tires, reducing potential hazards during servicing tasks.
- Participated in continuous training programs to stay abreast of industry trends and advancements in tire technology.
- Conducted regular equipment maintenance checks to ensure proper functioning and minimize breakdowns during critical operations.
- Diagnosed tire failures and recommended appropriate solutions to minimize costs and maximize vehicle uptime.
- Performed wheel end maintenance, increasing the lifespan of both tires and vehicles.
- Collaborated with team members to complete complex repairs within tight deadlines, ensuring customer satisfaction.
- Contributed towards a positive work culture by actively participating in team meetings and sharing ideas for process improvements.
- Provided technical guidance to junior technicians, fostering an environment of learning and professional development within the team.
- Optimized workflow processes by implementing best practices for tire mounting, dismounting, balancing, and alignment procedures.
- Enhanced tire performance by conducting thorough inspections and identifying issues requiring repair or replacement.
- Improved customer satisfaction by providing timely and efficient services on various OTR tires.
Automotive Technician
KIA
Cranbrook
07.2018 - 07.2022
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
Tire Technician
Kal Tire
Quesnel, BC
07.2013 - 07.2018
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Delivered outstanding service, addressing client concerns promptly and professionally.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
- Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
Education
High School Diploma -
Mount Baker
Cranbrook, BCAutomotive Technician Level 3
College Of The Rockies
Cranbrook, BCSkills
- Safe work procedures
- Self-motivation and drive
- Time management capabilities
- Continuous learning mindset
- Heavy equipment operation
- Safety compliance adherence
- OTR tire knowledge
- Customer service
Refrences
References available upon request.
Timeline
OTR Tire Technician
Kal Tire MTG
07.2022 - Current
Automotive Technician
KIA
07.2018 - 07.2022
Tire Technician
Kal Tire
07.2013 - 07.2018
High School Diploma -
Mount Baker
Automotive Technician Level 3
College Of The Rockies