Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Gage Frasca

Beeton,Canada

Summary

Dynamic Branch Coordinator Lead at Sherwin-Williams, adept at conflict resolution and fostering teamwork in high-pressure environments. Proven track record in risk assessment and operational discipline, ensuring safety compliance while enhancing customer satisfaction. Recognized for meticulous attention to detail and strong communication skills, driving team success and operational excellence.

Overview

6
6
years of professional experience

Work History

Branch Coordinator Lead

Sherwin-Williams
Rexdale, Canada
03.2023 - Current
  • Provided exceptional customer service in a high-volume retail environment, often de-escalating tense or emotionally charged situations using active listening and conflict resolution strategies.
  • Managed and mediated disputes between customers or team members, demonstrating calm, fair, and consistent judgment under pressure.
  • Supervised and supported a diverse team of sales associates and warehouse staff, ensuring compliance with safety, security, and operational procedures.
  • Delivered clear, respectful instructions, and daily briefings, supporting a cooperative and goal-focused workplace environment.
  • Trained new employees on safety protocols, store policy, and product knowledge, promoting accountability and structure.
  • Conducted daily security checks and monitored inventory levels to prevent theft, loss, or safety hazards, similar to maintaining institutional safety and security.
  • Documented incident reports, customer concerns, and operational discrepancies, with accuracy and professionalism.
  • Maintained strict attention to detail when completing checklists, audits, and loss prevention documentation.
  • I worked daily with clients and staff from diverse cultural, ethnic, and socio-economic backgrounds, with professionalism and respect.
  • Promoted inclusive service and team interactions in line with equity, diversity, and anti-discrimination policies.
  • Maintained First Aid/WHMIS awareness, and enforced safety protocols in accordance with health and safety standards.
  • Responded quickly to in-store incidents (e.g., Injuries, hazards, and theft, coordinating with appropriate authorities as needed.

General Laborer

Roshel Defense Solutions
Mississauga, Canada
05.2022 - 01.2023
  • Followed strict safety and operational protocols while working in a secure, high-stakes manufacturing environment producing armored vehicles for military and law enforcement clients.
  • Worked with precision and attention to detail, applying specialized coatings and paint systems to meet exact technical and quality control standards.
  • Operated power tools, spray systems, and heavy-duty equipment with a focus on occupational safety, PPE compliance, and hazard awareness.
  • Collaborated with multi-disciplinary teams in a fast-paced production line, demonstrating reliability, physical stamina, and strong teamwork.
  • Conducted inspections and maintained clean, organized workspaces to reduce safety risks and meet daily operational targets.
  • Adhered to tight schedules and adapted quickly to changing priorities — reinforcing a disciplined, rule-based work ethic.
  • Frequently worked in confined spaces and under time-sensitive conditions, reflecting comfort with physically and mentally demanding environments.
  • Cleaned up job sites after completion of projects.
  • Inspected tools and equipment for proper functioning prior to use.
  • Operated in a secure facility where access control, safety compliance, and chain-of-command discipline were enforced daily, preparing for roles requiring structured and controlled environments.
  • Executed masking, priming, painting, and finishing procedures on complex vehicle surfaces with meticulous attention to detail, meeting demanding durability, and visual standards.
  • Conducted quality inspections on painted surfaces and corrected flaws proactively, showing initiative and responsibility in maintaining production integrity.
  • Practiced operational discipline by meeting production timelines, staying on task without direct supervision, and reporting hazards or process deviations immediately.

Mechanic Assistant

A&D Performance
Brampton, Canada
06.2019 - 05.2022
  • Assisted licensed mechanics in diagnostics, repairs, and performance modifications on a wide range of vehicles, including high-performance and custom builds, requiring attention to detail, mechanical aptitude, and strong problem-solving abilities.
  • Maintained a clean, safe, and organized work environment by consistently following shop safety protocols, proper lifting techniques, chemical handling procedures, and lockout/tagout practices.
  • Prepared tools, parts, and materials for jobs, enabling a seamless workflow and demonstrating the ability to anticipate needs and act without prompting — a key trait for supporting operational teams.
  • Conducted inspections of brakes, suspension systems, and undercarriage components, ensuring that vehicles met performance and safety standards.
  • Demonstrated physical stamina and endurance in a fast-paced, physically demanding shop environment, with exposure to heat, noise, and heavy lifting — conditions similar to correctional facility settings.
  • Maintained accurate service records and parts inventories, reinforcing reliability, integrity, and attention to administrative details.
  • Followed strict directions from lead mechanics and shop supervisors, showing respect for authority, adherence to procedures, and the ability to thrive within a chain of command.
  • Assisted in troubleshooting mechanical issues and implementing repairs under time constraints, highlighting adaptability, focus under pressure, and calm decision-making.
  • Acted as a dependable team player with a strong work ethic, always punctual, and committed to the success of the shop and its clients.
  • Supported the daily operation of a high-performance automotive shop by assisting licensed mechanics in diagnosing, repairing, and upgrading various vehicle systems, including engines, drivetrains, exhausts, and suspensions.
  • Gained hands-on experience with specialized tools and diagnostic equipment, demonstrating manual dexterity, mechanical knowledge, and a commitment to learning.
  • Participated in engine removals, tire mounting, brake system overhauls, oil changes, and performance tuning, maintaining safety and precision while working with high-pressure components.
  • Responsible for maintaining shop cleanliness and safety compliance, including proper storage of hazardous materials, use of PPE, and adherence to WHMIS guidelines.
  • Demonstrated initiative by identifying tools and parts needed for upcoming jobs, reducing downtime, and showing foresight and planning ability.
  • Assisted in disassembling complex vehicle components and reassembling them to manufacturer specifications, reinforcing a focus on discipline, following procedures, and attention to detail.
  • Operated lifts, jacks, hoists, and other heavy equipment with care and responsibility, ensuring safety for self and coworkers, mirroring the physical awareness required in institutional settings.
  • Developed the ability to work calmly under pressure in noisy, busy environments — key traits for maintaining composure in high-stress, correctional settings.
  • Practiced chain-of-command respect by following direct orders from senior mechanics and supervisors, while also learning to work independently when required.
  • Communicated clearly with team members, contributed to team safety briefings, and built trust through punctuality, reliability, and a consistent work ethic.
  • Managed parts inventory, completed basic work orders, and kept job notes, contributing to shop operations and showcasing record-keeping and organizational skills.
  • Regularly lifted and carried tools, tires, and engine parts exceeding 50 lbs, proving physical strength and endurance, which are essential for demanding enforcement roles.

Education

Secondary School -

Banting Memorial High School
Alliston, ON
06.2019

Skills

  • Situational Awareness & Risk Assessment
  • Operational discipline
  • Physical Stamina & Safety Protocol Compliance
  • Teamwork and collaboration
  • Calm under pressure
  • Attention to detail
  • Policy adherence awareness
  • Problem-Solving in High-Pressure Environments
  • Strong Communication & Interpersonal Skills

Languages

English, Advanced

References

References available upon request.

Timeline

Branch Coordinator Lead

Sherwin-Williams
03.2023 - Current

General Laborer

Roshel Defense Solutions
05.2022 - 01.2023

Mechanic Assistant

A&D Performance
06.2019 - 05.2022

Secondary School -

Banting Memorial High School

Similar Profiles

CREATE PROFILE
Gage Frasca