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G.A.GAYATHRI ANURADHA WIJAYATHUNGA
Food Supervisor
Victoria,BC
Summary
Award-winning hospitality professional with 8+ years of experience across luxury hotels and international food service brands. Skilled in team leadership, guest relations, and F&B operations, with a proven track record in customer satisfaction and service excellence. Recognized for exceptional guest service, including multiple TripAdvisor mentions and Marriott's “Spirit to Serve” award. Gold medalist in cocktail competition and finalist in Carter Middle East Host/Hostess of the year award.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Food Supervisor
Tim Hortons Canada
Fort St. John, BC
12.2024 - 03.2026
- Supervise daily food preparation and service operations, ensuring quality & speed.
- Train and guide new team members on SOPs, food safety, and hygiene standards.
- Manage shift schedules, break rotations, and staff task assignments.
- Handle customer concerns, feedback, and resolve service-related issues promptly.
- Oversee cash handling, billing accuracy, and daily reconciliation of sales.
Head Hostess
The St. Regis Saadiyat Island, Abu Dhabi
04.2023 - 12.2024
- Managed reservations, and maintained the guest waitlist.
- Organized seating arrangements based on guest preferences and occupancy.
- Maintained daily guest logs, VIP profiles, and special occasion notes.
- Coordinated with service staff and managers for seamless guest experiences.
- Handled feedback, special requests, and resolved service-related issues tactfully.
Hostess
The St. Regis Saadiyat Island, Abu Dhabi
04.2022 - 03.2023
- Greet guests warmly and escort them to their tables with personalized attention.
- Manage reservations and maintain an efficient seating plan during peak hours.
- Coordinate with service staff to ensure a seamless guest experience.
- Handle guest inquiries, special requests, and complaints professionally.
- Maintain cleanliness and ambience of the reception and entrance area.
F&B Expert
The St. Regis Saadiyat Island, Abu Dhabi
Abu Dhabi
07.2018 - 03.2022
- Supervised floor operations and ensured efficient service delivery.
- Trained & mentored junior staff on service etiquette, menu knowledge, and SOPs.
- Resolved guest complaints promptly, ensuring high satisfaction and loyalty.
- Assisted in inventory checks, requisitions, and daily closing reports.
F&B Assistant
Jetwing Blue Negombo Sri Lanka
Negombo
05.2017 - 04.2018
- Assisted in food and beverage service in buffet and à la carte setups.
- Maintained cleanliness and presentation standards in dining and prep areas.
- Ensured HACCP and 5S protocols were followed during daily operations.
- Upsold food and beverage items by recommending specials and pairings.
- (5 Star Resorts Hotel & HACCP, 5s certified)
Hostess
Corel Reef Beach Hotel, Hikkaduwa, Sri Lanka
Hikkaduwa
01.2015 - 06.2016
- Welcomed guests and escorted them to designated tables.
- Managed guest waitlists and optimized seating flow during peak hours.
- Maintained guest records and received feedback for service improvement.
- Assisted in menu explanation and basic guest queries during service.
Education
Foundation level Course in Hotel Operations - Foundation Level Course in Hotel Operations
Sri Lanka Institute of Tourism And Hotel Management
Colombo Sri LankaG.C.E Advanced Level Examination (Year 13) - Arts Education
Agamathi Balika School
Panadura, Sri Lanka08-2010
G.C.E Ordinary Level Examination (Year 11) -
Agamathi Balika School
Panadura, Sri Lanka01-2006
Skills
- Team Leadership & Supervision – Skilled in leading and supervising food service teams to ensure smooth daily operations and high service standards
- Guest Service Excellence – Strong background in providing exceptional customer service in luxury hotel and quick-service environments
- F&B Operations Management–Experienced in handling food and beverage operations, including hygiene compliance (HACCP) and 5S standards
- POS & Order Management – Proficient in handling point-of-sale systems, order tracking, and accurate billing in fast-paced service settings
- Conflict Resolution & Communication – Capable of handling guest concerns diplomatically while maintaining professionalism and brand reputation
- Multicultural Hospitality Experience – Adaptable and culturally sensitive, having worked with diverse teams and clientele in Canada, UAE, and Sri Lanka
Accomplishments
- Nominated for final 10 in the Carter Middle East Host/Hostess of the year award
- Applauded for contributions in Front of the House, July 2022
- Gold medalist “Lion Bear/Stout Cocktail Competition in Culinary Art Food Expo 2017.”
- Winner of the (Spirit to serve) customer service competition conducted by Marriott International.
- Nominated as the Employee of the month.
- Participated in the 25th National Bartender Seminar 2017, by the Sri Lanka Hotel School Graduates Association.
- Participated in 24th National Mixology Challenge 2016.
- Participated in Classical Competition 24th National Mixology 2016.
Languages
Languages: English, Sinhalese
Certification
- Servsafe international food handler certificate.
- Cashier training at Olea Mediterranean all day dining restaurant Abu Dhabi.
- Spoken and Writing English course – Intermediate Level
- Certificate Course in English – Primary level
Timeline
Food Supervisor
Tim Hortons Canada
12.2024 - 03.2026
Head Hostess
The St. Regis Saadiyat Island, Abu Dhabi
04.2023 - 12.2024
Hostess
The St. Regis Saadiyat Island, Abu Dhabi
04.2022 - 03.2023
F&B Expert
The St. Regis Saadiyat Island, Abu Dhabi
07.2018 - 03.2022
F&B Assistant
Jetwing Blue Negombo Sri Lanka
05.2017 - 04.2018
Hostess
Corel Reef Beach Hotel, Hikkaduwa, Sri Lanka
01.2015 - 06.2016
Foundation level Course in Hotel Operations - Foundation Level Course in Hotel Operations
Sri Lanka Institute of Tourism And Hotel Management
G.C.E Advanced Level Examination (Year 13) - Arts Education
Agamathi Balika School
G.C.E Ordinary Level Examination (Year 11) -
Agamathi Balika School
COMPUTER SKILLS
- Opera and Micros hospitality software
- Windows, MS-Office