Gagan Vaid
Guelph,ON
Summary
Dedicated and customer-focused professional with a strong background in technical support and customer service, combined with experience in web development and website maintenance. Skilled in troubleshooting and resolving customer issues, managing inquiries, and providing clear, effective communication. Proficient in maintaining and optimizing websites, ensuring functionality and performance to support both internal teams and customer-facing platforms. Known for strong multitasking, attention to detail, and a commitment to delivering an exceptional customer experience.
Overview
10
10
years of professional experience
Work History
Senior Web Developer
Hammond Manufacturing
Guelph, Ontario
08.2024 - Current
- Website Maintenance and Optimization: Managed and updated the company’s website to ensure smooth performance, security, and user experience.
- Internal Support: Addressed and resolved technical requests from internal teams related to the website and associated systems.
- Customer Request Handling: Responded to and resolved customer queries and issues related to web functionality and user portals.
- System Integration: Developed and maintained integrations between the website and internal systems to streamline workflows.
- Performance Monitoring: Monitored website analytics and performance, implementing improvements to enhance functionality and user satisfaction.
Client Support and Web Developer (Remote)
Smartshore Ability
Ludhiana, Punjab
07.2018 - 07.2024
- Client Communication: Worked closely with clients to understand their requirements and provide tailored web solutions, ensuring customer satisfaction.
- Website Design and Maintenance: Designed, developed, and maintained user-friendly websites, focusing on functionality, responsiveness, and aesthetic appeal.
- Technical Support for Customers: Assisted customers in troubleshooting website-related issues and provided timely resolutions to enhance their experience.
- User Training and Guidance: Trained clients and end-users on website functionalities, CMS tools, and best practices for optimal use.
- Customer-Centric Development: Integrated customer feedback into web development projects to improve usability and meet client expectations.
Sales Representative and Web Developer
01 Synergy
Ludhiana, Punjab
07.2015 - 06.2018
- Customer Relationship Management: Engaged with clients to understand their technical needs and recommended suitable web development solutions and services.
- Product Demonstrations and Sales: Delivered product demonstrations and presentations, showcasing web development tools and features to potential customers.
- Web Development Support: Designed and customized websites for clients, aligning with their business goals and branding requirements.
- Sales Pipeline Management: Managed leads, prepared proposals, and negotiated contracts to secure new business opportunities.
- After-Sales Support: Provided post-sale technical assistance, ensuring smooth onboarding and long-term customer satisfaction.
Education
Applied Network Infrastructure & System Administrator - Computer Networking
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None08-2023
Electronics & Communication Engineering - B-Tech
B.C.E.T College
Ludhiana, Punjab04-2013
Electronics & Communication Engineering - Diploma of Engineering
Ramgarhia Polytechnical
Phagwara, Punjab06-2010
Skills
- Customer Service
- Technical Support
- Problem-Solving
- Communication Skills
- Customer Relationship Management
- Web Development
- Website Maintenance and Optimization
- Troubleshooting
- Multitasking
- Attention to Detail
- Team Collaboration
- Adaptability
- Time Management
- User Support and Training
- System Integration
- Performance Monitoring
- Analytical Thinking
- Active Listening
- Empathy
Timeline
Senior Web Developer
Hammond Manufacturing
08.2024 - Current
Client Support and Web Developer (Remote)
Smartshore Ability
07.2018 - 07.2024
Sales Representative and Web Developer
01 Synergy
07.2015 - 06.2018
Applied Network Infrastructure & System Administrator - Computer Networking
Conestoga College Institute of Technology And Advanced Learning
Electronics & Communication Engineering - B-Tech
B.C.E.T College
Electronics & Communication Engineering - Diploma of Engineering
Ramgarhia Polytechnical
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