Gaganpreet Singh Saini
Vancouver,Canada
Summary
Hospitality management student with strong customer service and food service background. Experienced in both front-of-house and back-of-house operations with over 2 years of combined work in restaurants, fast food, and warehouse environments. Skilled in multitasking, teamwork, and keeping high service standards. Fluent in English, Hindi, and Punjabi. Currently pursuing a Hospitality Management Diploma at Vancouver Community College, with a goal to contribute to Fairmont Waterfront Hotel as a Restaurant Server.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Himalaya Restaurant
Vancouver, BC
06.2024 - Current
- Responded to customer inquiries, providing accurate information and resolving issues efficiently.
- Assisted in processing customer orders, ensuring timely and accurate fulfillment.
- Maintained detailed records of customer interactions using CRM software for future reference.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Meat Warehouse Worker
[Company Name]
Vancouver
12.2024 - 03.2025
- Helped in cutting, portioning, and packaging meat products for distribution.
- Kept sanitation standards and followed workplace safety regulations.
- Developed skills in food handling, labeling, and storage practices.
Back of House Crew Member
Wendy’s
Vancouver
06.2024 - 12.2024
- Operated grill and prepared menu items according to company standards and food safety guidelines.
- Handled closing duties including cleaning, restocking, and equipment maintenance.
- Collaborated with team members to ensure smooth kitchen operations during peak service.
Marketing Promoter
Kamdhenu Provisional Store
India
01.2022 - 01.2023
- Delivered customer service while promoting and selling store products.
- Increased product visibility through direct, person-to-person advertising.
- Seasonal
Education
Hospitality Management Diploma - undefined
Vancouver Community College
Higher Education - undefined
Government Model Senior Secondary School
01.2023
Skills
- Customer Service: Successfully resolved guest needs with professionalism and care
- Food Service: Experienced in grill operations, closing duties, and food preparation
- Communication: Fluent in Hindi, English, and Punjabi
- Teamwork: Collaborated effectively with colleagues in fast-paced environments
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Meat Warehouse Worker
[Company Name]
12.2024 - 03.2025
Customer Service Representative
Himalaya Restaurant
06.2024 - Current
Back of House Crew Member
Wendy’s
06.2024 - 12.2024
Marketing Promoter
Kamdhenu Provisional Store
01.2022 - 01.2023
Hospitality Management Diploma - undefined
Vancouver Community College
Higher Education - undefined
Government Model Senior Secondary School