Gaganpreet Kaur Sidhu
Surrey,BC
Summary
A highly organized and hard-working individual looking for a responsible position to gain practical experience. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
9
9
years of professional experience
Work History
Operations Customer Expert
Teleperformance
Surrey, British Columbia
10.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Representative
HGS - Hinduja Global Solutions
06.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Pharmacy Assistant
Shoppers Drug Mart
12.2022 - 12.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Data Entry Clerk
Staffing Data Services Agency
05.2016 - 10.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Technical Specialist
Verizon
01.2022 - 03.2023
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
Customer Service Representative
Teleperformance
05.2022 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
Nike Guildford
08.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service Representative
24-7 Intouch, Govt of Manitoba
03.2020 - 05.2022
- Answering customer service calls
- Help customers to book an appointment for vaccination
- Follow the landing script to handle different topics
- Manage large amounts of inbound calls
- Escalate all issues to management if required
- Manage all customer inquiries and clarify information, research every issue and provide solutions.
Customer Sales Representative
Cloud5
08.2020 - 08.2021
- Negotiated prices and sales contracts.
- Gave customers quotes based on potential sales.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Developed key customer relationships to increase sales.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Shift Manager
Pizza Hut
10.2018 - 12.2020
- Prepare food in accordance with specifications
- Keep station
- Stocked before, during and after shifts
- Set up stations
- Keep floors at the work area free of debris and spills
- Maintain cleanliness in the work station
- Wash dishes and take trash out to the dumpster
- Prep dough and other products for upcoming shifts.
Call Center Representative
Kelly Services
10.2016 - 07.2018
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Bachelor of Science - Pharmacy Assistant
Robertson College
Winnipeg, MB11.2021
High School Diploma -
Manitoba Institute of Trades And Technology
Winnipeg02.2018
Skills
- Computer skills
- Customer Service
- Interpersonal skills
- Leadership
- Class 5 Driver’s License
- Food Handler’s Certificate
- Verbal and Written Communication
- Understanding Customer Needs
- Call Center Operations
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Operations Customer Expert
Teleperformance
10.2024 - Current
Customer Service Representative
HGS - Hinduja Global Solutions
06.2023 - 01.2024
Pharmacy Assistant
Shoppers Drug Mart
12.2022 - 12.2023
Customer Service Representative
Teleperformance
05.2022 - 12.2022
Technical Specialist
Verizon
01.2022 - 03.2023
Sales Associate
Nike Guildford
08.2021 - 07.2022
Customer Sales Representative
Cloud5
08.2020 - 08.2021
Customer Service Representative
24-7 Intouch, Govt of Manitoba
03.2020 - 05.2022
Shift Manager
Pizza Hut
10.2018 - 12.2020
Call Center Representative
Kelly Services
10.2016 - 07.2018
Data Entry Clerk
Staffing Data Services Agency
05.2016 - 10.2023
Bachelor of Science - Pharmacy Assistant
Robertson College
High School Diploma -
Manitoba Institute of Trades And Technology
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