Gaganpreet Kaur Sidhu
Surrey,BC
Summary
A highly organized and hard-working individual looking for a responsible position to gain practical experience.
Overview
8
8
years of professional experience
Work History
Sales Associate
Nike Guildford
06.2023 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Technical Specialist
Verizon
01.2023 - 03.2024
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
Call Center Representative
Kelly Services
01.2023 - 10.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Customer Service Representative
Teleperformance
05.2022 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
24-7 Intouch, Govt of Manitoba
03.2020 - 05.2022
- Answering customer service calls
- Help customers to book an appointment for vaccination
- Follow the landing script to handle different topics
- Manage large amounts of inbound calls
- Escalate all issues to management if required
- Manage all customer inquiries and clarify information, research every issue and provide solutions.
Customer Sales Representative
Cloud5
08.2020 - 08.2021
- Negotiated prices and sales contracts.
- Gave customers quotes based on potential sales.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Developed key customer relationships to increase sales.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Shift Manager
Pizza Hut
10.2018 - 12.2020
- Prepare food in accordance with specifications
- Keep station
- Stocked before, during and after shifts
- Set up stations
- Keep floors at the work area free of debris and spills
- Maintain cleanliness in the work station
- Wash dishes and take trash out to the dumpster
- Prep dough and other products for upcoming shifts.
Line Cook
Palatal Stir Fry
11.2017 - 10.2018
- Sets up and stocks food items and other necessary supplies
- Prepares food items by cutting, chopping, mixing, and preparing sauces
- Cooks food items by grilling, frying, sautéing, and other cooking methods to specified recipes and standards
- Maintain cleanliness and complies with food sanitation requirements by properly handling food and ensuring correct storage
- Cleans and sanitizes cooking surfaces at the end of the shift
- Performs inventory checks and completes food storage logs.
Cashier
Punjab Culture Centre
09.2016 - 11.2017
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Bags purchases if needed
- Processes return transactions.
Education
Medical
Robertson College
11.2021
Culinary Arts and Design
Manitoba Institute of Trades And Technology
02.2018
Skills
- Computer skills
- Customer Service
- Interpersonal skills
- Leadership
- Management skills
- Problem-solving
- Licences
- Class 5 Driver’s License
- Food Handler’s Certificate
- Verbal and Written Communication
- Understanding Customer Needs
- Call Center Operations
Timeline
Sales Associate
Nike Guildford
06.2023 - 07.2024
Technical Specialist
Verizon
01.2023 - 03.2024
Call Center Representative
Kelly Services
01.2023 - 10.2023
Customer Service Representative
Teleperformance
05.2022 - 12.2022
Customer Sales Representative
Cloud5
08.2020 - 08.2021
Customer Service Representative
24-7 Intouch, Govt of Manitoba
03.2020 - 05.2022
Shift Manager
Pizza Hut
10.2018 - 12.2020
Line Cook
Palatal Stir Fry
11.2017 - 10.2018
Cashier
Punjab Culture Centre
09.2016 - 11.2017
Medical
Robertson College
Culinary Arts and Design
Manitoba Institute of Trades And Technology
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