GAGANPREET KAUR MANN
Brampton
Summary
PMP-certified Healthcare Project Manager with an MBA in Healthcare Administration and 7+ years of experience managing hospitals operational and quality projects by leading strategic initiatives. Skilled in developing comprehensive project plans, charters, and performance metrics aligned with EPMO standards. Adept at engaging cross-functional teams, facilitating executive-level discussions, and translating complex healthcare needs into actionable deliverables. Proven ability to deliver projects on time, within scope, and budget, while driving alignment across internal and external stakeholders.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager – Hospital Quality
Jasika Hospital
12.2023 - 03.2025
- Led the end-to-end planning, design, and implementation of strategic hospital quality improvement plan , ensuring smooth service delivery and integration with operational readiness.
- Developed and maintained comprehensive project documentation, including charters, detailed work plans, budgets, schedules, and resource allocation frameworks, to support structured execution.
- Collaborated with internal departments and external partners to identify operational interdependencies, proactively resolving issues affecting patient flow, service integration, or resource constraints.
- Steered projects to completion by closely managing scope, timelines, and budgets, while aligning with clinical quality, patient safety, and system integration goals.
- Continuously monitored project execution, flagged risks and delays to senior leaders, and implemented mitigation strategies to keep key deliverables and milestones on track.
- Supported operationalization of project outcomes by engaging stakeholders, preparing SOPs, Quality Policies and ensuring staff training for a sustainable transition into routine practice as per accreditation standards.
- Collaborated with clinical and operational SMEs to identify barriers impacting hospital workflows and patient care delivery, implementing timely solutions to ensure uninterrupted progress toward project milestones.
- Ensured compliance with regulatory standards by providing timely and data-driven reporting.
- Improved patient safety metrics by 30% by implementing hospital-wide risk management protocols aligned with accreditation standards.
- Reduced non-compliance findings by 85% across all departments by introducing a standardized audit and corrective action framework aligned with accreditation standards.
Senior Officer - Medical Administration
Fortis Hospital
12.2021 - 06.2022
- Coordinated daily operations of Cardiac Catheterization Lab and Cardiac inpatient and outpatient departments, ensuring optimal resource utilization and alignment with hospital efficiency goal.
- Tracked and analyzed Average Length of Stay (ALOS) metrics for inpatients, preparing biweekly performance reports for senior management to support data-driven decisions.
- Streamlined procurement and inventory processes for consumables, contributing to cost optimization and reduced operational delays by 25%.
- Supported project planning and documentation for D.N.B accreditation program and kidney transplant programs, ensuring compliance with regulatory and academic standards.
- Successfully achieved 2 DNB seats for General Medicine Stream for the hospital.
Quality Assurance Project Manager
Pulse Super Specialty Hospital
12.2019 - 09.2021
- Led end-to-end project management of hospital-wide quality accreditation initiatives, starting from initial planning through to successful completion with minimal non-compliance.
- Developed essential project documentation, such as project charters, business cases, implementation roadmaps, and detailed action plans, clearly outlining project scope, objectives, timelines, and expected outcomes.
- Independently prepared meeting materials, including presentations, briefing notes, and discussion documents to support data-driven, action-oriented decision-making by clinical and administrative leaders.
- Monitored institutional readiness and progress toward accreditation, proactively adjusting timelines and resource allocation to ensure project success.
- Supported the Development and implementation of department-level policies, SOPs, and patient safety protocols in accordance with accreditation standards and evidence-based practices.
- Collaborated with clinical and non clinical SME’s to establish systems for accurate and consistent data capture to meet documentation and accreditation standards requirements.
- Conducted comprehensive risk assessments using FMEA methodology, and translated findings into actionable plans to mitigate system-level vulnerabilities.
- Provided administrative and coordination support to hospital committees and cross-functional working groups, facilitating the execution and oversight of key operational and quality improvement initiatives.
- Monitored institutional readiness and progress toward accreditation, proactively adjusting timelines and resource allocation to ensure project success.
- Led monthly project reviews and quality audits, tracking key performance indicators (KPIs) and initiating corrective actions based on root cause analysis of gaps.
- Successfully achieved government approved quality accreditation for the hospital with 100% compliance in first attempt.
- Reduced medication error to 70 % by implementation of International Patient safety Goals and regular training of staff.
Manager - Quality
Anup Institute of Orthopedics & Rehabilitation
07.2018 - 12.2019
- Supported the development of essential project documentation, such as project charters, business cases, implementation roadmaps, and detailed action plans, clearly outlining project scope, objectives, timelines, and expected outcomes.
- Independently prepared meeting materials, including presentations, briefing notes, and discussion documents to support data-driven, action-oriented decision-making by clinical and administrative leaders.
- Provided administrative and coordination support to hospital committees and cross-functional working groups, facilitating the execution and oversight of key operational and quality improvement initiatives.
- Actively participated in strategic and operational meetings with hospital leadership and department heads to ensure transparency, alignment, and executive oversight of ongoing project.
- Achieved third party quality accreditation within first round of assessment.
- Improved patient satisfaction by 38% by reducing OPD wait times by introduction of online appointment system.
Education
Master of Business Administration (MBA) - Healthcare Administration
Institute of Management Studies
01.2018
Bachelor's - Dental Science
Barkatullah University
01.2016
Skills
- Project Lifecycle Management
- Strategic Planning & Execution
- Budgeting & Resource Allocation
- Risk Identification & Mitigation
- Stakeholder Engagement & Communication
- Change Management
- Cross-Functional Team Leadership
- Healthcare Operations & Administration
- Quality Improvement
- Healthcare Accreditation Standards
- Patient Safety & Regulatory Compliance
- Performance Metrics & KPI Monitoring
- Data Analysis & Reporting
- Project Scheduling Tools
- Process Mapping & Workflow Design
- FMEA & Root Cause Analysis
- Executive Presentation & Reporting
- Meeting Facilitation & Coordination
- Policy & SOP Development
- Vendor & External Partner Coordination
Certification
- Project Management Professional (PMP) — Project Management Institute 2025
- Kidney Transplant Coordinator — ROTTO , PGIMER Chandigarh , 2022
- Six Sigma Green Belt — Indian Statistical Institute ,New Delhi 2017
Timeline
Project Manager – Hospital Quality
Jasika Hospital
12.2023 - 03.2025
Senior Officer - Medical Administration
Fortis Hospital
12.2021 - 06.2022
Quality Assurance Project Manager
Pulse Super Specialty Hospital
12.2019 - 09.2021
Manager - Quality
Anup Institute of Orthopedics & Rehabilitation
07.2018 - 12.2019
Bachelor's - Dental Science
Barkatullah University
Master of Business Administration (MBA) - Healthcare Administration
Institute of Management Studies
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