GAGANPREET KAUR
Summary
Customer-focused professional with experience in customer service, cash handling, sales, and client communication. Skilled at building positive customer relationships, resolving inquiries, and working efficiently in fast-paced environments. Seeking a banking opportunity where strong communication, attention to detail, and problem-solving skills can contribute to excellent client service.
Overview
5
5
years of professional experience
Work History
Team Member
Tim Hortons
St. Catharines
05.2024 - Current
- Provided excellent customer service in a fast-paced environment.
- Handled cash, debit, and credit card transactions accurately.
- Resolved customer concerns professionally and efficiently.
- Maintained cleanliness, organization, and quality standards.
Security Guard
Paragon Security
Niagara Falls
08.2024 - 01.2025
- Monitored premises and interacted professionally with visitors and staff.
- Prepared incident reports with accuracy and attention to detail.
- Demonstrated strong observation and problem-solving abilities.
- Maintained confidentiality and followed security procedures.
Customer Service Representative
Qatar Airways
Doha
07.2021 - 12.2022
- Assisted customers with inquiries, refunds, and service requests.
- Handled customer interactions professionally in a high-volume environment.
- Processed transactions and documentation accurately.
- Built strong communication skills while assisting customers from diverse backgrounds.
Education
Post Graduate Diploma - Business
Alpha College of Business and Technology
Scarborough, ONCommerce
Ideal Indian School
Doha, QatarSkills
- Customer Service
- Cash Handling & Transactions
- Communication Skills
- Problem Solving
- Sales & Upselling
- Attention to Detail
- Team Collaboration
- Microsoft Office
- Multitasking
- Time Management
Timeline
Security Guard
Paragon Security
08.2024 - 01.2025
Team Member
Tim Hortons
05.2024 - Current
Customer Service Representative
Qatar Airways
07.2021 - 12.2022
Post Graduate Diploma - Business
Alpha College of Business and Technology
Commerce
Ideal Indian School