Gaganpreet Kaur
Edmonton,AB
Summary
Dynamic and detail-oriented administrative professional with extensive experience in client service, data management, and transaction processing. Known for exceptional organizational skills and building strong client relationships. Committed to high standards of customer satisfaction and operational success. Proficient in Microsoft Office Suite and experienced in handling financial transactions and managing secure data. Seeking a registry clerk role where my dedication, technical skills, and customer service expertise can contribute to team success. Organized Registry Clerk with background in managing and maintaining large databases of information. Demonstrated ability to handle sensitive documents, ensuring confidentiality while adhering to regulatory requirements. Skilled in data entry, record-keeping, and customer service, contributing to efficiency in previous roles.
Overview
10
10
years of professional experience
Work History
Registry Clerk
Millwoods Registry Ltd.
Edmonton, AB
05.2024 - Current
- Process applications for driver's licenses such as issue new licenses, renew and update and reclass
- Perform across Canada seraches for driver licences/out of province licenses
- Provide clients with driver's abstracts.
- Provide information regarding the suspension of licenses and reinstatement and direct clients
- Registration of motor vehicles and issue new plates, renew registrations.
- Provide in-transit permits to move vehicles to province wide
- Knowledge test and road test bookings, check in clients for tests, print permits, check results, and issue licenses, eye tests, etc.check results and issue licences, eye test etc. after passing tests for different class of Motor vehicle licenses.
- of health cards, and other vital registry services, adhering to regulatory standards and ensuring accurate data management.
- Reviewed legal documentation for accuracy prior to entering into the database.
- Provide thorough customer service by assessing needs, guiding clients through registry processes, and resolving inquiries efficiently.
- Provide information regarding Graduated driver licenses and exit dates of GDL.
- Processing of health care application after checking acceptable documents using Vitals, provide information regarding how to apply and eligibility criteria to apply.
- Manage transactions including fee collection and service issuance while adhering to security protocols for cash handling and data protection
- Collaborate with team members to improve workflows, assist in training, and stay current with relevant policy changes
- Repeatable use of printer, scanner and fax machines
Shift Manager
McDonald's
Winnipeg, MB
05.2019 - 12.2023
- Led a team in high-pressure environments, optimizing productivity and ensuring efficient customer service delivery during peak times
- Managed staff scheduling, handled time-off requests, and provided training to maintain a high standard of service
- Oversaw cash handling procedures, managed transactions, and ensured compliance with financial protocols
- Resolved customer complaints effectively, contributing to high customer satisfaction ratings
Assistant Manager
Town Autobody (Manitoba Public Insurance)
Winnipeg, MB
02.2019 - 03.2019
- Provided essential support for office functions, including greeting clients, handling inquiries, and documenting insurance claims
- Processed insurance documentation with accuracy, maintaining high standards of confidentiality and customer service
- Prepared correspondence, managed inventory orders, and processed payments, ensuring financial records were up-to-date
Office Administrative and Accounts Payable
Davis Food Limited
Auckland, New Zealand
08.2015 - 03.2018
- Handled customer inquiries and directed calls, supporting efficient client service and communication
- Scheduled jobs for production workers and maintained accurate filing systems, contributing to efficient operations
- Processed payments and reconciled accounts, ensuring compliance with financial protocols and accurate record-keeping
- Coordinated meetings and managed documentation, improving office efficiency
Office Assistant
Link2Service Ltd.
Auckland, New Zealand
10.2014 - 07.2015
- Managed incoming calls, scheduled meetings, and organized events to support office operations
- Ordered supplies, maintained inventory, and assisted with office event logistics
- Created agendas, recorded meeting notes, and performed administrative tasks to support overall operations
Education
Master of Science - Computer Science
Guru Kashi University
Punjab, India05.2013
Bachelor of Science - Computer Science
Lala Lajpat Rai College of Science and Technology
Punjab, India05.2010
Skills
- Customer Service Excellence
- Administrative Proficiency
- Technical Skills
- Database Management
- Payment Handling
- Attention to Detail
- Problem Solving
- Office equipment
- Detail orientation
- Document management
- Confidentiality
- File organization
- Document scanning
- Typing speed
- Microsoft office
- Clerical skills
- Data verification
Accomplishments
- Consistently achieved high customer satisfaction ratings and maintained accurate transaction records.
- Promoted from crew member to Shift Manager within one year, demonstrating leadership and operational excellence.
- Recognized as Employee of the Month in 2019 for outstanding customer service and teamwork.
References
Available upon request.
Timeline
Registry Clerk
Millwoods Registry Ltd.
05.2024 - Current
Shift Manager
McDonald's
05.2019 - 12.2023
Assistant Manager
Town Autobody (Manitoba Public Insurance)
02.2019 - 03.2019
Office Administrative and Accounts Payable
Davis Food Limited
08.2015 - 03.2018
Office Assistant
Link2Service Ltd.
10.2014 - 07.2015
Master of Science - Computer Science
Guru Kashi University
Bachelor of Science - Computer Science
Lala Lajpat Rai College of Science and Technology
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