Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

GAGANPREET KAUR

Edmonton,Alberta

Summary

Compassionate Registered Nurse with B.Sc in Nursing from India and registration from College of Registered Nurses Of Alberta ( CRNA). I have previous experience in a hospital as a Registered Nurse where I provided patient-centered care. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. I am enthusiastic about utilizing my experience in a Canadian healthcare setting to deliver high-quality nursing care to diverse patient populations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Petro-Canada
10.2023 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Collaborated closely with colleagues across departments to enhance overall guest experience.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Registered Nurse

Government Multi Specialty Hospital
03.2022 - 08.2023
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.

Education

Community Support Worker
Edmonton, AB
04-2025

Certificate Program - Mental Health Nursing

Addiction Recovery Practitioner
Edmonton, AB
04-2024

Bachelor of Science - Nursing

Rattan Professional Educational College
India
01-2022

Skills

  • Direct patient care
  • Patient assessments
  • Patient education and counseling
  • Infection control measures
  • Wound care
  • Critical care
  • Team coordination
  • Maintaining privacy

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

  • Non-Violent Crisis Intervention ( Jan 2024)
  • Applied Suicide Intervention Skills Training ( April 2024)
  • Mental Health First AID ( April 2024)
  • Child Intervention Record Check ( Oct 2024)

Timeline

Guest Service Representative

Petro-Canada
10.2023 - Current

Registered Nurse

Government Multi Specialty Hospital
03.2022 - 08.2023

Community Support Worker

Certificate Program - Mental Health Nursing

Addiction Recovery Practitioner

Bachelor of Science - Nursing

Rattan Professional Educational College

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GAGANPREET KAUR