Gaganpreet Kaur
Steinbach,MB
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Wendy's
12.2023 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Leelas Roti And Doubles
01.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Canadore College of Applied Arts And Technology
Mississauga, ON12.2022
Skills
- Report Generation
- Product Knowledge
- Product Sales
- Microsoft PowerPoint
- Service standard compliance
- Coordination
- Technical Support
- Conflict Resolution
- Problem-solving abilities
- Microsoft Excel
- Strategic sales knowledge
- Store maintenance
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
Wendy's
12.2023 - Current
Customer Service Representative
Leelas Roti And Doubles
01.2022 - 09.2023
High School Diploma -
Canadore College of Applied Arts And Technology
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