Gaganjot Singh
Charlottetown,PE
Summary
Adept at compassionate caregiving and client relationship management, demonstrated through impactful roles at MacLeod Cares and IOS Call Centre. Excelled in ensuring client safety, resolving customer complaints with empathy, and training peers in machine operation, significantly enhancing client and customer satisfaction. Skilled in both personal care and technical tasks, showcasing a balanced approach to professional responsibilities.
Overview
3
3
years of professional experience
Work History
Personal Care Attendant
MacLeod Cares
Kensington, PE
05.2024 - Current
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
Customer Service Representative
IOS Call Centre
Charlottetown, PE
05.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Machine Operator
Kitchen Craft Cabinetry
Winnipeg, MB
12.2021 - 04.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
Diploma - Network And Internet Security Specialist - LEA.AE
CDI College
Montreal, QC10.2021
Skills
- Bathing Assistance
- Client Relationship Management
- Mobility support
- Compassionate Caregiving
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Personal Care Attendant
MacLeod Cares
05.2024 - Current
Customer Service Representative
IOS Call Centre
05.2023 - 04.2024
Machine Operator
Kitchen Craft Cabinetry
12.2021 - 04.2023
Diploma - Network And Internet Security Specialist - LEA.AE
CDI College