Gaganjot Kaur
Cambridge,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Entry Specialist
Nordia Inc.
Waterloo, ON
2022.08 - Current
- Desk (inbound calls), Nordia
- Respond to various requests from clients to find the best solution adapted to their needs;
- Offer an exceptional customer experience by providing a warm and courteous service;
- Promote complementary solutions according to the needs and habits discussed with the client.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
Administrative Assistant
Hakim Optical
Cambridge, ON
08.2021 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Exhibited high energy and professionalism when dealing with customers.
- Maintained files, records and chronologies of entry activities.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Team Manager
Tim Hortons
Cambridge, ON
03.2019 - 07.2021
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Delivered regular team meetings for aligned work towards common goals.
- Established and maintained performance, quality and service standards for professional customer care.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Led employee relations through effective communication, coaching, training, and development.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Technical support
Airtel
Mohali, India
07.2017 - 08.2018
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Responded promptly to incoming sales leads and requests for technical support.
- Monitored systems in operation and quickly troubleshoot errors.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted in development of system security protocols.
Education
Master of Business Administration - Business Administration
Herzing College
Montreal, QC04.2021
MBA - Finance
Lovely Professional University
Jalandhar, Punjab08.2017
Bachelor of Computer Science - Computer Technology
Guru Gobind Singh Khalsa College
Chandigarh07.2015
Skills
- Computer proficiency
- Leadership experience
- Communication skill
- Collaboration talent
- Problem-solving abilities
- Word Processing
- Clerical Support
- Critical Thinking
- Verifying Data Accuracy
- KPI Tracking
Certification
i have government liscense of financial advisor
- [financial Advisor] License - 2 years
Timeline
Data Entry Specialist
Nordia Inc.
2022.08 - Current
Administrative Assistant
Hakim Optical
08.2021 - 08.2022
Team Manager
Tim Hortons
03.2019 - 07.2021
Technical support
Airtel
07.2017 - 08.2018
Master of Business Administration - Business Administration
Herzing College
MBA - Finance
Lovely Professional University
Bachelor of Computer Science - Computer Technology
Guru Gobind Singh Khalsa College
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