Gaganjot
Whitehorse,Yukon
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
1
1
year of professional experience
Work History
Barista
Java Connection
06.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Completed successful daily cash audits to correctly balance drawers at the end of shifts.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Customer Service Representative
Golumbia Video
08.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Education
Computer Programming
Lambton College of Applied Arts And Technology
Mississauga, ON09.2022
Skills
- Coffee Machinery
- Menu Optimization
- Sales Expertise
- Soft Selling
- Customer Account Management
- Spreadsheets
- Customer Consulting
- Product Promotion
- Calm and Professional Under Pressure
- Safe Food Handling Practices
- Call Center Operations
- Conflict Mediation
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The hardest thing to learn in life is which bridge to cross and which to burn.
David Russell
Timeline
Barista
Java Connection
06.2023 - Current
Customer Service Representative
Golumbia Video
08.2022 - 05.2023
Computer Programming
Lambton College of Applied Arts And Technology
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