GAGANJIT KAUR
Brampton
Summary
Dedicated and detail-oriented professional seeking a Customer Service & Logistics Coordinator role to utilize my customer service experience at FedEx and warehouse background at Amazon. Bringing strong skills in Microsoft Office, data entry, and business etiquette to ensure accurate documentation, smooth logistics operations, and excellent client support.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Certification
Work History
Customer Service Representative
FedEx
- Helped customers with questions about shipments and tracking.
- Worked with carriers and warehouse staff to make sure deliveries were on time.
- Opened and closed trailers in the dock area.
- Kept accurate records and processed shipping documents.
- Handled customer complaints politely and solved problems.
- Answered phone calls and emails, scheduled pick-ups, and did office tasks like filing and record-keeping.
Warehouse Associate
Amazon
- Picked, packed, and scanned orders for shipment.
- Labeled products and maintained accurate documentation.
- Updated inventory in the system and checked product movement.
- Opened and closed trailers in the dock area.
- Worked with team members to ensure orders were sent on time.
- Followed company safety rules and procedures.
Education
Business General -
Niagara College Toronto
Skills
- Customer Service & Client Support
- Logistics Coordination & Shipment Tracking
- Data Entry & Documentation
- Microsoft Office (Word, Excel, Outlook)
- Problem-Solving & Issue Resolution
- Communication & Relationship Building
- Clerical & Administrative Support
- Time Management & Multi-tasking
Certification
- CPR & First Aid Certificate
- WHMIS (Workplace Hazardous Materials Information System)
- Microsoft Office Proficiency (Word, Excel, Outlook)
- Business Etiquette
Timeline
Customer Service Representative
FedEx
Warehouse Associate
Amazon
Business General -
Niagara College Toronto