Gagandeep Kaur Heera
Brampton,ON
Summary
Detail-oriented and customer-focused Technical Support Representative with a strong background in database administration seeking a challenging role where I can utilize my technical expertise to provide exceptional support and effectively manage database systems.
Overview
2
2
years of professional experience
Work History
Database Administrator
Public Staffing Solutions
08.2023 - Current
- Assisted in the installation, configuration, and maintenance of database systems
- Monitored database performance and conducted routine maintenance tasks to ensure optimal performance
- Implemented backup and recovery procedures to safeguard critical data
- Assisted in SQL query optimization and database performance tuning efforts.
Technical Support Representative
Mattox Employment Services
03.2022 - 04.2023
- Provided technical assistance to customers regarding software and hardware issues
- Resolved technical problems by guiding customers through diagnostic procedures or by troubleshooting remotely
- Documented all support interactions and solutions in the company's ticketing system
- Collaborated with the development team to escalate complex technical issues and provide feedback for product improvement.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
Data Analytics For Business - Information And Technology
St. Clair College of Applied Arts And Technology
Windsor, ON05.2023
Bachelor of Computer Application - Information And Technology
Punjab University
India05.2019
Skills
Database Management
Backup and recovery
Database monitoring
Database Troubleshooting
Database Administration
System Testing
Customer Needs Assessment
Data Modeling
Additional Skills
- Customer service excellence,
- Problem-solving and troubleshooting
- Remote desktop tools (e.g., TeamViewer, AnyDesk)
- Database management systems (e.g., MySQL, PostgreSQL, SQL Server),
Languages
English
Native or Bilingual
Timeline
Database Administrator
Public Staffing Solutions
08.2023 - Current
Technical Support Representative
Mattox Employment Services
03.2022 - 04.2023
Data Analytics For Business - Information And Technology
St. Clair College of Applied Arts And Technology
Bachelor of Computer Application - Information And Technology
Punjab University
Similar Profiles
Amy MileyAmy Miley
Logistics Coordinator at Medical Staffing Solutions, LLC/TotalMed StaffingLogistics Coordinator at Medical Staffing Solutions, LLC/TotalMed Staffing
Megan BensonMegan Benson
Obstetrical Travel Nurse at Goodwill Staffing and Recruitment | Solutions StaffingObstetrical Travel Nurse at Goodwill Staffing and Recruitment | Solutions Staffing
Haynes ShannonHaynes Shannon
Demolition Worker/Metal Worker at Rock Staffing Solid Staffing SolutionsDemolition Worker/Metal Worker at Rock Staffing Solid Staffing Solutions