Gagandeep Singh Monga
Surrey,BC
Summary
- Over 10 years of experience in Retail Industry
- Commitment to Excellence, Quality & Efficiency
- Highly skilled in Market forecasting
- Highly skilled in creating and implementing business development activities and strategies
- In depth knowledge of achieving individual and company goals with precision
- Hands on Experience of managing retail staff in terms of recruiting, training and motivation exercises
- Exceptional leadership, organizational, analytical, and problem resolution skills
- Proficient in Microsoft Office
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
16
16
years of professional experience
Work History
Retail Sales Manager
ARROW STORE
04.2014 - 09.2023
- Completes store operational requirements by scheduling and assigning employees; following up on work results
- Maintains store staff by recruiting, selecting, orienting, and training employees
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensures availability of merchandise and services by approving contracts; maintaining inventories
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
- Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios
- Secures merchandise by implementing security systems and measures
- Protects employees and customers by providing a safe and clean store environment
- Maintains the stability and reputation of the store by complying with legal requirements
- Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
- Contributes to team effort by accomplishing related results as needed.
- Recruited, hired and trained [Number] associates to develop into productive team members with excellent product knowledge
Sales & Marketing Manager
PEOPLE STORE
01.2008 - 05.2013
- Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans
- Develop and implement marketing strategies
- Study market research and trends to determine consumer demand and potential sales volumes
- Improve product marketability and profitability by researching, identifying, and capitalizing on market opportunities
- To build a database of clientele and increase the sales volume
- To set up a sales and marketing plan and budget, and to implement it each financial year
- Create, deliver and measure promotional activities, including staff incentives
- Maintain customer service standards and resolve customer complaints if any.
Education
Bachelors of Commerce -
Punjabi University
Punjab, India07.2005
Skills
- Shrink Reduction
- Delegating Work
- Team Supervision
- Scheduling Employees
Languages
English
Professional Working
Punjabi
Professional Working
Hindi
Professional Working
Timeline
Retail Sales Manager
ARROW STORE
04.2014 - 09.2023
Sales & Marketing Manager
PEOPLE STORE
01.2008 - 05.2013
Bachelors of Commerce -
Punjabi University
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