Gagandeep Singh
Calgary,Canada
Summary
Experienced and safety-focused professional with 9 years of driving experience in Canada in which 7 years in city of calgary including Class 1 license with Air brake endorsement.Proven track record of delivering excellent customer service while maintaining strict adherence to traffic regulations and company protocols. Skilled at operating large vehicles in diverse weather and traffic conditions. Committed to providing reliable and courteous service to the public and contributing to the efficiency of Calgary’s transit system.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Package Delivery Driver
Intelcom dragonfly
Calgary, AB
06.2025 - Current
- Delivered packages efficiently across designated routes in urban and suburban areas.
- Maintained accurate records of deliveries and customer interactions throughout shifts.
- Utilized handheld devices to track packages and confirm delivery status in real-time.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
- Delivering packages in a timely manner while adhering to all traffic laws and regulations.
Forklift Operator
Ricoh
Calgary, Canada
08.2022 - 06.2025
- Collaborated with team members on various tasks related to storage and transport operations.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Adhered strictly to company policies concerning operation of material handling equipment.
- Kept record of daily activities such as number of items moved or handled throughout the day.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Delivered packages efficiently across assigned routes daily.
- Maintained accurate records of deliveries and pickups.
- Communicated with dispatch to optimize delivery schedules.
- Inspected vehicles for safety and maintenance needs regularly.
- Assisted customers with inquiries and package handling.
- Navigated using GPS systems for timely deliveries.
- Followed company policies for safe driving practices consistently.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Class 1 Truck Driver
Kindersely Transport
Calgary, Canada
12.2022 - 11.2024
- Communicated regularly with dispatchers regarding any delays or issues encountered during trips.
- Performed minor repairs on trucks such as changing oil, tires, and brakes when needed.
- Adhered to all safety protocols including wearing personal protective equipment at all times.
- Responded appropriately in emergency situations such as accidents or breakdowns.
- Completed post-trip inspections after every trip in order to check for any damages incurred during transport.
- Provided excellent customer service by ensuring that orders were delivered promptly and accurately.
- Responsible for pre-trip inspections of vehicles to ensure compliance with safety regulations.
- Attended training sessions periodically in order to stay updated on new technologies or procedures.
- Followed all applicable traffic laws, rules, and regulations while driving long distances.
Package Handler
FedEx Ground
Calgary, Canada
03.2022 - 12.2022
- Monitored package deliveries to ensure timely arrivals at destinations.
- Participated in regular safety meetings and training sessions.
- Organized packages according to type, size, destination, and other specifications.
- Maintained a clean work environment by removing debris from the loading dock area.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
Shift Supervisor
Arby's
Calgary, Canada
01.2018 - 06.2022
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Post Graduate Diploma - Project Management And Leadership
Lambton college
05-2017
Bachelor of Science - Computer Science
Punjab technical University
04-2013
Skills
- Customer service
- Multilingual abilities like fluent in English,Punjabi and Hindi
- Clean driving record
- Knowledge of Calgary streets and transit routes
- Experience working with diverse populations
- Commercial driving
- Safe driving
- Customer inquiries
- Safety procedures and regulations
Certification
Class 1 license with airbrake and Q endorsement
Certified Forklift Operator
Certified in dangerous goods
First Aid/CPR
Timeline
Package Delivery Driver
Intelcom dragonfly
06.2025 - Current
Class 1 Truck Driver
Kindersely Transport
12.2022 - 11.2024
Forklift Operator
Ricoh
08.2022 - 06.2025
Package Handler
FedEx Ground
03.2022 - 12.2022
Shift Supervisor
Arby's
01.2018 - 06.2022
Post Graduate Diploma - Project Management And Leadership
Lambton college
Bachelor of Science - Computer Science
Punjab technical University