Gagandeep Singh
Etobicoke,ON
Summary
Dynamic professional with extensive experience in customer service and technical troubleshooting.Proven ability to resolve complex issues and provide remote support, ensuring high satisfaction levels. Skilled in communication and adept at utilizing technology to improve user experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Network Intern
St Lawrence College
01.2016 - 04.2016
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
IT Helpdesk
Private Practice
04.2018 - 04.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Used ticketing systems to manage and process support actions and requests.
Computer Technician
Self-employeed
03.2013 - 07.2016
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
Food Delivery Driver
Uber Eats
01.2022 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Restauarant Manager
Tim Hortons
05.2019 - 02.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Diploma - Computer Networking And Technical Support
St Lawrence College
Kingston, ON04.2018
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service and communication skills
- Network troubleshooting
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Currently preparing for Comptia A+
Timeline
Food Delivery Driver
Uber Eats
01.2022 - Current
Restauarant Manager
Tim Hortons
05.2019 - 02.2022
IT Helpdesk
Private Practice
04.2018 - 04.2019
Network Intern
St Lawrence College
01.2016 - 04.2016
Computer Technician
Self-employeed
03.2013 - 07.2016
Diploma - Computer Networking And Technical Support
St Lawrence College
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