Gagandeep Singh

● Provide feedback and input regarding guests needs, performance, and progress.

● Supports guests connecting to programs and services.

● Orientating guests into the shelter space and working with them to check out in the morning.

● Participate in and oversee various guest-focused social and recreational activities.

● Identify available social, economic, recreational, and educational services and resources in the community that will meet guests needs. Provides guests with related information.

● Assist guests with activities of daily living.

● Assist guests to sort out options and develop plans of action while providing necessary support and assistance.

● Refer guests to other social services or assist residents in locating and utilizing community resources including legal, medical, and financial assistance, housing, employment, transportation, day care and other services.

● Connect with guests - give support, and discuss any difficulties or problems.

● Complete and maintains related records and documentation such as statistics, progress reports, and daily logs.

● Receive guests feedback, and inquiries and complaints, and responds as required.

● Perform housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry.

● Perform outdoor residence maintenance as required.

● Identifies and reports building issues.

● Provide direction to volunteers/practicum students as required.

● Perform other related duties as assigned

• Provided support and advocacy for tenants facing housing instability, mental health challenges, and addiction issues.

• Assisted clients in accessing community resources, including healthcare, social services, and employment programs.

• Maintained a safe and supportive environment by de-escalating conflicts and promoting positive interactions.

• Conducted regular check-ins and wellness assessments to ensure tenant well-being.

• Assisted tenants with daily living tasks, such as budgeting, meal planning, and household management.

• Ensured compliance with tenancy agreements, housing policies, and support plans.

• Documented client interactions, incidents, and case progress in accordance with organizational policies.

• Coordinated with outreach teams, healthcare professionals, and social workers to provide holistic support.

• Educated tenants on harm reduction strategies and encouraged personal development.

• Responded to crises and emergencies, ensuring appropriate intervention and follow-up support.

• Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
• Monitors and supervises shelter and client affairs, assists clients of the shelter with needs and questions and maintains order in accordance with Nicola Valley Shelter and Support Society.
• Performs general administrative functions such as noting within the communication
• logs, answering the phone and responding to in-person inquires in a professional manner. Provides appropriate information and referrals for those who need other resources.
• Monitors the activities of clients to ensure the safety of clients, volunteers and staff.
• Helps clients resolve any issues as they may arise
• Provides crisis intervention as needed