GAGANDEEP SINGH
Prince George
Summary
Experienced in hotel management with ca track record of achieving high levels of customer satisfaction, driving growth, and ensuring operational excellence. Dedicated professional committed to elevating hospitality industry standards and making a positive societal impact through sustainability and community engagement. Skilled in strategic planning, team leadership, and operational excellence. Demonstrates a forward-thinking approach that drives business growth and streamlines processes. Proven ability to foster collaborative environments and consistently achieve measurable results.
Overview
20
20
years of professional experience
5
5
Certification
Work History
General Manager
Coast Prince George Hotels by APA
08.2023 - Current
- Drove operational excellence, achieving #2 hotel and #1 restaurant rankings in Prince George (2024).
- Spearheaded strategic initiatives that generated the hotel's second-highest revenue in 2024. Developed and implemented key sales and strategies in rooms and F&B.
- Cultivated a positive and sustainable work environment while managing all functions, including budgeting, performance reviews, leadership training, and contract negotiations. Secured Level 4 Green Key certification for both hotel and catering operations (2024).
Business Owner
Foodish Cafe
01.2023 - 12.2023
- Entrepreneurship - Elevating experiences with contemporary & traditional food paired with organic locally roasted coffees
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
General Manager
Courtyard by Marriott Agra
01.2018 - 08.2019
- Company Overview: Marriott International
- Engineered a 19% RevPar growth, 50% GOP surge, and an overall 17% revenue uplift
- Marriott International
General Manager
Holiday Inn Jaipur City Center
05.2015 - 12.2017
- Company Overview: IHG Hotels & Resorts
- Orchestrated remarkable growth: 60% RevPar, 121% F&B, 90% GOP, and 130% overall revenue
- IHG Hotels & Resorts
General Manager
Sarovar Hotels & Resorts
05.2011 - 01.2015
- Led strategic growth at Optus Sarovar Premiere, Gurgaon, achieving 10% occupancy and 5% GOP increase
- Drove sales at Park Plaza, Chandigarh, with a 50% surge and 11% higher GOP
- Successfully transformed Park Plaza, Faridabad, increasing sales by 40% and achieving the highest sale & GOP in its history
Food and Beverage Manager
Novotel London Waterloo and Heathrow Airport
02.2007 - 04.2011
- Company Overview: Accor Hotels
- Oversaw F&B operations at Novotel London Waterloo, achieving a 26% cost of sale improvement and 30% GOI
- At Novotel London Heathrow, maintained a 34% GOI and 25.5% cost of sale, contributing to one of the most profitable Novotels in the UK
- Integrated a motivational team culture, conducted evaluations, and teams increased productivity
- Accor Hotels
Education
BBA - Organizational Leadership
Subharti University
India01.2025
HND - Hospitality & Tourism
IHMES International Hotel School
Isle Of Man, UK01.2007
Craft Course - Cookery
D. Y. Patil Vidyapeeth
Mumbai, India01.2004
Skills
- Effective Leadership
- Long-Term Planning
- Financial Management Proficiency
- Service-Driven Focus
- Efficiency Optimization
- Collaborative Leadership
- Conflict Resolution Skills
- Efficiency Improvement
- Collaborative Team Member
Awards
- Hotel Rank #2 in PG, Level 4 Green Key, 2024
- CSR Hotelier Award, SSA, 2019
- Leadership Award, Go-MMT, 2019
- +176% GOP Flow Award, Marriott, 2018
- The Ten Club award, IHG, 2017
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Food Safety Level 1, BC, 2022
- Serving It Right, BC, 2023
- First Aid, Worksafe BC, 2022
Timeline
General Manager
Coast Prince George Hotels by APA
08.2023 - Current
Business Owner
Foodish Cafe
01.2023 - 12.2023
General Manager
Courtyard by Marriott Agra
01.2018 - 08.2019
General Manager
Holiday Inn Jaipur City Center
05.2015 - 12.2017
General Manager
Sarovar Hotels & Resorts
05.2011 - 01.2015
Food and Beverage Manager
Novotel London Waterloo and Heathrow Airport
02.2007 - 04.2011
- Food Safety Level 1, BC, 2022
- Serving It Right, BC, 2023
- First Aid, Worksafe BC, 2022
BBA - Organizational Leadership
Subharti University
HND - Hospitality & Tourism
IHMES International Hotel School
Craft Course - Cookery
D. Y. Patil Vidyapeeth
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