Gagandeep Singh
Cambridge
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Kw Auto Wreckers
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Automotive Technician Apprentice
Kalgi Auto Services Ltd.
11.2019 - 12.2021
- Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
- Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
- Upheld strict safety standards during all repair procedures, minimizing workplace accidents and injuries.
- Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
Part Time Warehouse Team Member
Expeditors
09.2018 - 07.2019
- Developed strong relationships with coworkers, fostering teamwork and collaboration for improved efficiency.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Assured product quality control by conducting visual inspections before packaging and reporting any damaged items immediately for replacement or further investigation.
- Assisted with the implementation of new software systems for better inventory management and order processing capabilities.
Intern
JCBL Group
01.2017 - 06.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Associate of Applied Science - Industrial Technician
St. Clair College of Applied Arts And Technology
Windsor, ON07-2019
Bachelor of Science - Automobile
Punjab Technical University
Jalandhar, Punjab, India08-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Technical knowle
- Problem solving
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional
Timeline
Customer Service Representative
Kw Auto Wreckers
06.2022 - Current
Automotive Technician Apprentice
Kalgi Auto Services Ltd.
11.2019 - 12.2021
Part Time Warehouse Team Member
Expeditors
09.2018 - 07.2019
Intern
JCBL Group
01.2017 - 06.2017
Associate of Applied Science - Industrial Technician
St. Clair College of Applied Arts And Technology
Bachelor of Science - Automobile
Punjab Technical University
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