Gagandeep Singh

● Provide feedback and input regarding guests needs, performance, and progress.

● Supports guests connecting to programs and services.

● Orientating guests into the shelter space and working with them to check out in the morning.

● Participate in and oversee various guest-focused social and recreational activities.

● Identify available social, economic, recreational, and educational services and resources in the community that will meet guests needs. Provides guests with related information.

● Assist guests with activities of daily living.

● Assist guests to sort out options and develop plans of action while providing necessary support and assistance.

● Refer guests to other social services or assist residents in locating and utilizing community resources including legal, medical, and financial assistance, housing, employment, transportation, day care and other services.

● Connect with guests - give support, and discuss any difficulties or problems.

● Complete and maintains related records and documentation such as statistics, progress reports, and daily logs. Page 2 of 2

● Receive guests feedback, and inquiries and complaints, and responds as required. ● Perform housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry.

● Perform outdoor residence maintenance as required.

● Identifies and reports building issues.

● Provide direction to volunteers/practicum students as required.

● Perform other related duties as assigned

• Established and enforced clear goals to keep employees working collaboratively.
• Monitored employee productivity to provide constructive feedback and coaching.
• Planned and managed resources to consistently meet production, quality and cost goals.
• Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
• Maintained positive working relationship with fellow staff and management.
• Cultivated performance-based,collaborative culture and maintained positive working relationship by recognizing achievements and excellent teamwork.
• Delegated tasks to employees and monitored activities and task completion.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

• Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
• Monitors and supervises shelter and client affairs, assists clients of the shelter with needs and questions and maintains order in accordance with Nicola Valley Shelter and Support Society.
• Performs general administrative functions such as noting within the communication
• logs, answering the phone and responding to in-person inquires in a professional manner. Provides appropriate information and referrals for those who need other resources.
• Monitors the activities of clients to ensure the safety of clients, volunteers and staff.
• Helps clients resolve any issues as they may arise
• Provides crisis intervention as needed