Gagandeep Singh

• Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
• Monitors and supervises shelter and client affairs, assists clients of the shelter with needs and questions and maintains order in accordance with Nicola Valley Shelter and Support Society.
• Performs general administrative functions such as noting within the communication
• logs, answering the phone and responding to in-person inquires in a professional manner. Provides appropriate information and referrals for those who need other resources.
• Monitors the activities of clients to ensure the safety of clients, volunteers and staff.
• Helps clients resolve any issues as they may arise
• Provides crisis intervention as needed

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Kept clients engaged in social networks and communities for personal health and growth.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Assisted clients in identifying community resources and connecting with appropriate services.
• Assisted clients in developing and setting realistic goals to promote positive change.

• Supervised and coordinated security personnel to ensure the safety of staff, customers, and property.
• Monitored surveillance systems and conducted regular patrols to prevent security breaches and unauthorized access.
• Responded promptly to incidents, emergencies, and customer concerns, ensuring proper reporting and resolution.
• Trained and mentored security staff on safety procedures, emergency response protocols, and conflict resolution.
• Enforced company policies and local regulations to maintain a secure and orderly environment.
• Conducted investigations on security incidents, prepared detailed reports, and provided recommendations for improvements.
• Collaborated with law enforcement and emergency services when necessary.
• Managed access control, verified credentials, and ensured compliance with security protocols.
• Assisted in developing and implementing security strategies to enhance safety measures.
• Maintained detailed records of shift reports, incidents, and security operations for management review.

• Prepared and served alcoholic and non-alcoholic beverages in a fast-paced environment.
• Provided exceptional customer service, ensuring a welcoming and engaging atmosphere.
• Maintained extensive knowledge of drink recipes, ingredients, and pairing recommendations.
• Managed bar inventory, restocked supplies, and minimized waste to maximize profitability.
• Handled cash, processed payments, and maintained accurate sales records.
• Ensured compliance with liquor laws and responsible alcohol service policies.
• Engaged with customers, taking orders and making recommendations based on preferences.
• Maintained cleanliness and organization of the bar area, following health and safety standards.
• Collaborated with servers and kitchen staff to ensure seamless service.
• Assisted in training new bartenders and bar staff to uphold company standards.

● Provide feedback and input regarding guests needs, performance, and progress.

● Supports guests connecting to programs and services.

● Orientating guests into the shelter space and working with them to check out in the morning.

● Participate in and oversee various guest-focused social and recreational activities.

● Identify available social, economic, recreational, and educational services and resources in the community that will meet guests needs. Provides guests with related information.

● Assist guests with activities of daily living.

● Assist guests to sort out options and develop plans of action while providing necessary support and assistance.

● Refer guests to other social services or assist residents in locating and utilizing community resources including legal, medical, and financial assistance, housing, employment, transportation, day care and other services.

● Connect with guests - give support, and discuss any difficulties or problems.

● Complete and maintains related records and documentation such as statistics, progress reports, and daily logs. Page 2 of 2

● Receive guests feedback, and inquiries and complaints, and responds as required. ● Perform housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry.

● Perform outdoor residence maintenance as required.

● Identifies and reports building issues.

● Provide direction to volunteers/practicum students as required.

● Perform other related duties as assigned

• Completed daily cold calling and outreach to build sales pipeline.
• Called prospective customers in designated market area to qualify leads.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Followed up with customers to solicit further sales.
• Educated customers on product and service benefits, explaining features and answering questions.

• Established and enforced clear goals to keep employees working collaboratively.
• Monitored employee productivity to provide constructive feedback and coaching.
• Planned and managed resources to consistently meet production, quality and cost goals.
• Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
• Maintained positive working relationship with fellow staff and management.
• Cultivated performance-based,collaborative culture and maintained positive working relationship by recognizing achievements and excellent teamwork.
• Delegated tasks to employees and monitored activities and task completion.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

• Managed daily restaurant operations, ensuring high-quality customer service and efficient workflow.
• Supervised and trained staff to maintain company standards and improve performance.
• Monitored inventory levels, placed orders, and controlled costs to maximize profitability.
• Ensured compliance with food safety regulations and company policies.
• Handled cash management, sales tracking, and prepared financial reports.
• Developed staff schedules to optimize labor efficiency and meet business demands.
• Resolved customer complaints and ensured a positive dining experience.
• Implemented marketing strategies to drive sales and improve brand awareness.
• Conducted performance evaluations and provided coaching for team development.
• Maintained cleanliness and organization in both front and back-of-house areas.

• Prepared and cooked menu items according to restaurant standards and customer preferences.
• Maintained a clean and organized workstation to ensure food safety and efficiency.
• Followed recipes and portion control guidelines to maintain consistency in dishes.
• Assisted in food prep, including chopping, marinating, and assembling ingredients.
• Monitored food inventory, restocked supplies, and minimized waste.
• Ensured proper storage and labeling of ingredients to maintain freshness and prevent cross-contamination.
• Worked in a fast-paced environment, coordinating with kitchen staff to ensure timely service.
• Followed all food safety regulations and sanitation procedures.
• Assisted in training new kitchen staff to uphold quality and efficiency.
• Communicated with servers and management to accommodate special requests and dietary restrictions.

• Prepared and cooked a variety of menu items, ensuring consistency and high-quality presentation.
• Managed food preparation, including chopping, marinating, and portioning ingredients.
• Maintained cleanliness and organization of the kitchen, adhering to food safety and sanitation standards.
• Assisted in inventory management, restocking supplies, and minimizing food waste.
• Worked efficiently in a fast-paced environment, coordinating with kitchen staff to ensure timely service.
• Operated kitchen equipment safely and maintained it in proper working condition.
• Followed recipes and portion control guidelines to maintain food cost and quality standards.
• Assisted in training new kitchen staff and supporting team members during peak hours.
• Communicated with servers and management to accommodate special dietary requests and modifications.
• Ensured compliance with health and safety regulations to maintain a safe working environment.

• Provided exceptional customer service by greeting guests, taking orders, and processing transactions accurately during late-night and early-morning hours.
• Prepared and served coffee, espresso-based drinks, teas, and other beverages following Tim Hortons’ quality standards.
• Operated the cash register, handled payments, and ensured cash accuracy at the end of the shift.
• Baked and prepared fresh pastries, donuts, and other baked goods to maintain inventory for the morning rush.
• Maintained cleanliness and organization of the kitchen, dining area, and front counter according to health and safety regulations.
• Restocked supplies, monitored inventory, and ensured the availability of ingredients for the next day’s operations.
• Handled late-night security protocols, ensuring a safe and efficient work environment.
• Worked independently and in a team to complete overnight tasks, including deep cleaning and food preparation.
• Assisted with opening procedures, ensuring a smooth transition for the morning shift staff.