GAGANDEEP SINGH
Brampton,ON
Summary
Results-driven logistics professional with 5+ years of experience in operations, transportation management, and customer service. Proven ability to lead and motivate teams, optimize operational efficiency, and deliver exceptional customer satisfaction. Recognized for achieving the highest manager engagement score from employees, demonstrating strong leadership and communication skills. Skilled in managing complex logistics operations, negotiating contracts, and ensuring compliance with industry regulations. Demonstrated ability to drive continuous improvement, reduce costs, and enhance overall business performance.
Overview
8
8
years of professional experience
Work History
Dispatch Manager
Seaport Intermodal & Harlyn Transport
05.2023 - Current
- Managed a fleet of 100+ trucks in Toronto and Montreal
- Led and developed a high-performing dispatch team, improving efficiency by 20% and reducing customer complaints by 15%
- Negotiated contracts with drivers, resulting in 10% cost savings while maintaining high service quality
- Implemented effective driver retention strategies, resulting in a 30% decrease in turnover
- Successfully resolved complex customer issues, maintaining strong relationships and ensuring customer satisfaction
- Ensured compliance with all relevant transportation regulations and safety standards
- Utilized data analytics to identify and eliminate operational bottlenecks, improving overall efficiency
- Provided leadership, training, and support to a team of 7 dispatchers & 13 Coordinators
- Fostered a positive and collaborative work environment that promotes teamwork and open communication
Dispatch Supervisor
Seaport intermodal
05.2022 - 08.2023
- Supervised team of five employees and provided training focused on maximizing overall performance.
- Oversaw driver equipment management and ensured compliance with safety regulations
- Provided onboarding and training to new drivers
- Fostered a positive and supportive work environment for drivers
- Collaborated with customers and stakeholders to ensure customer satisfaction
- Established and maintained strong partnerships with multiple trucking companies to leverage their capacity and expertise, ensuring timely and reliable transportation for customers
- Successfully negotiated contracts and coordinated logistics operations with partner carriers to meet customer demand and provide solutions for urgent needs
Logistics Coordinator
Traffic Tech
11.2021 - 05.2022
- Negotiated pricing with customers and carriers to ship, FTL, LTL, Intermodal, Flatbed, and partial shipments across the United States and Canada
- Created and maintained reports for Daily, Weekly and Monthly reporting of FTL shipments on contracted lanes (Shift Freight)
- Consistently earned between 20 - 40% margins on all shipments
- Researched carriers to ensure the highest quality service for accounts and their lanes
- Maintained communication with customers and carriers on transit times, appointment times and current locations of trucks in transit
- Verified when deliveries were made
Operations Specialist
Seaport intermodal
03.2020 - 03.2022
- Provided exceptional customer service by updating customers on driver arrival times, addressing inquiries, and resolving delivery issues promptly
- Ensured timely and accurate communication with drivers regarding change in dispatch, customer requirements, appointments, and delivery appointments
- Maintained accurate and up-to-date records in Dispatch software, including driver information, load data, payout, and surcharges
- Tracked and traced rail terminal websites to book and modify reservations effectively
- Monitored rail billings and communicated with Shipping lines to address any concerns
- Optimized dispatch planning to ensure efficient delivery and minimize delays and improve driver utilization
Yard Coordinator
Seaport intermodal
06.2019 - 03.2020
- Managed in-gate and out-gate operations for over 500 containers daily
- Completed daily patrols of facility, grounds and perimeter
- Guided periodic property safety inspections and oversaw remedial action to identified potential hazards
- Communicated with the security team and building supervisors using two-way radios, mobile phones and other technological devices
- Used ETERM to keep records of customer interactions, customer accounts and file documents
Sales Associate
Banana republic
09.2017 - 07.2019
- Tracked stock using company inventory management software
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained records related to sales, returns and inventory availability
- Trained and developed new sales team associates in products, selling techniques and company procedures
HVAC Technician
BH Heating and Cooling
07.2016 - 12.2018
- Drafted compliance documents, operational reports and safety information
- Provided services to install and repair water heaters
- Eliminated risks by correctly identifying potential safety hazards
- Cut openings in structures to accommodate pipes and pipe fittings
Education
CCLP - Transportation Systems, Logistics Processes, Integrated Logistics
CITT
Toronto09.2024
Green Belt -
Lean Six Sigma
08.2024
Gas Technician -
Stanford College
Mississauga, ON03.2019
Skills
Transportation knowledge
Workflow Planning
Staff Training and Development
Customer Communication
Multiple project coordination
Supply Chain Understanding
Employee Performance Reviews
Service Level Agreements
Sales Support
Budgeting and financial management
Decision-Making
Problem-Solving
Accomplishments
- Received the highest manager engagement score of 98% at Seaport Group, exceeding company benchmarks of 80%.
- Developed and implemented performance metrics to track team performance and identify areas for improvement.
Team Leadership and Development:
Operational Efficiency and Improvement:
Timeline
Dispatch Manager
Seaport Intermodal & Harlyn Transport
05.2023 - Current
Dispatch Supervisor
Seaport intermodal
05.2022 - 08.2023
Logistics Coordinator
Traffic Tech
11.2021 - 05.2022
Operations Specialist
Seaport intermodal
03.2020 - 03.2022
Yard Coordinator
Seaport intermodal
06.2019 - 03.2020
Sales Associate
Banana republic
09.2017 - 07.2019
HVAC Technician
BH Heating and Cooling
07.2016 - 12.2018
CCLP - Transportation Systems, Logistics Processes, Integrated Logistics
CITT
Green Belt -
Lean Six Sigma
Gas Technician -
Stanford College
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