Gagandeep Singh
Calgary,AB
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bus Operator
Calgary transit
Calgary, Alberta
02.2024 - Current
- Provided safe and reliable transportation for passengers to their destinations.
- Adhered to set schedules while operating buses safely along assigned routes.
- Reported any mechanical issues or passenger disturbances to control immediately.
- Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.
- Monitored traffic conditions along assigned routes and adjusted speed accordingly.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
- Followed established protocols for dealing with disruptive passengers or other incidents aboard buses.
- Provided courteous customer service at all times while interacting with riders and colleagues alike.
Security Officer
Commissionaires
Calgary, Alberta
01.2023 - Current
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Guarded restricted areas to prevent unauthorized entry.
OMNI Customer Fulfillment Associate
Walmart
Victoria, British Columbia
01.2022 - 06.2024
- Organized and maintained product inventory in the warehouse.
- Processed orders accurately and efficiently using a computer system.
- Prepared goods for shipment by packing them into boxes or crates.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
Driver and Laborer
Waymark
Calgary, Alberta
09.2023 - 02.2024
- Installed fence posts, panels, and gates according to manufacturer's specifications.
- Operate trucks and trailers to transport goods and materials safely to designated locations.
- Perform daily pre-trip inspections of trucks and trailers, documenting any mechanical issues or damages.
- Loaded and unloaded cargo from trucks using a forklift.
- Coordinated with dispatch personnel to plan routes and delivery schedules.
- Responded quickly to any traffic violations or other emergencies encountered during trips.
- Followed safety procedures when handling hazardous materials such as flammable liquids or gases.
Supervisor
Shell Gas station
Kaladar, Ontario
09.2020 - 12.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collected deposits or payments and arranged for billing.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Coordinated promotional activities such as advertising campaigns, special offers and discounts to increase sales volume.
- Created successful plans to maximize profits and reduce loss.
Store Manager
Super Liqour
, Newzealand
01.2018 - 08.2020
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Developed relationships with suppliers to negotiate better prices.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Assistant Manager
Thirsty Liquor
, Auckland
01.2016 - 12.2017
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Cashier
Thirsty Liquor
Auckland, Newzealand
07.2015 - 12.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Security Guard
First Security
Auckland, Auckland
01.2015 - 03.2015
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
Education
Post Graduate Diploma - Business Management
Concordia Institute Of Manageent
Newzealand11-2015
BBA - Business Administration
GNIMT
India11-2013
Skills
- Defensive Driving
- Customer relations skills
- Vehicle Inspection
- CCTV Surveillance
- Arrest procedures
- First aid and CPR certified
- Physical Fitness
- Report Writing
- Microsoft PowerPoint
- Client Relations
- Customer Service
Languages
English
Professional
hindi
Professional
Punjabi
Professional
Certification
- First Aid certificate
- pressure point control tactics
- Class 2 driving license
- Security license
References
References available upon request.
Timeline
Bus Operator
Calgary transit
02.2024 - Current
Driver and Laborer
Waymark
09.2023 - 02.2024
Security Officer
Commissionaires
01.2023 - Current
OMNI Customer Fulfillment Associate
Walmart
01.2022 - 06.2024
Supervisor
Shell Gas station
09.2020 - 12.2021
Store Manager
Super Liqour
01.2018 - 08.2020
Assistant Manager
Thirsty Liquor
01.2016 - 12.2017
Cashier
Thirsty Liquor
07.2015 - 12.2015
Security Guard
First Security
01.2015 - 03.2015
Post Graduate Diploma - Business Management
Concordia Institute Of Manageent
BBA - Business Administration
GNIMT
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