Gagandeep Singh Makkar

Growth:

Deputy Manager: Jun 2016 - Mar 2020

Manager: Apr 2020 - Dec 2023

Senior Manager: Jan 2024 - Present

Key Responsibilities:

• Supply Chain Development: Spearheaded the growth of the supply side of the business by identifying, sourcing, and contracting with a diverse range of suppliers including hotels, activities, experiences, transfers, and sightseeing partners.
• Contract Negotiation: Expertly negotiated terms and conditions with suppliers to ensure competitive pricing, favorable terms, and high-quality service standards, contributing to the overall value proposition for customers.
• Relationship Management: Cultivated and maintained strong relationships with key partners to ensure long-term collaboration and mutual business growth. Actively managed supplier performance and resolved any issues promptly to uphold service excellence.
• Market Analysis: Conducted thorough market research and analysis to identify emerging trends, new opportunities, and potential partners. Leveraged insights to develop and implement effective supply strategies aligned with business goals.
• Collaboration: Collaborated cross-functionally with marketing, sales, and operations teams to align supply chain activities with broader business objectives. Played a crucial role in product development and promotional campaigns by providing valuable input on available services and experiences.
• Process Optimization: Implemented best practices and continuous improvement initiatives to optimize supply chain processes, reduce costs, and enhance operational efficiency. Utilized data-driven approaches to monitor performance and drive strategic decision-making.
• Compliance and Risk Management: Ensured all supplier agreements and operations adhered to legal, regulatory, and company standards. Proactively managed risks associated with supply chain activities to safeguard the company's reputation and interests.
• Safety Campaigns: Launched the MySafety campaign during COVID-19 in partnership with hotels and vendors to provide safe accommodations for customers.
• Sales Growth Initiatives: Implemented back-to-back promotional campaigns during FY20-21, resulting in a 40% sales growth and surpassing pre-COVID levels.
• Customer Satisfaction: Responsible for overall customer satisfaction for the domestic leisure business across various products. Developed and implemented the Net Promoter Score (NPS) strategy to effectively evaluate customer satisfaction across channels.

Key Achievements:

• Successfully expanded the network of high-quality suppliers in multiple destinations like North India, East India, Nepal, Japan and Domestic Cruises, resulting in a 300% increase in available offerings and a 20% boost in customer satisfaction ratings.
• Led a major contract renegotiation project that reduced supplier costs by 15% while maintaining service quality, significantly improving the company's profitability.

• Lead Enterprise Sales Team (New Delhi & NCR Region) for Quikr Homes, real estate division of Quikr.com. - Responsible for closing new large accounts and maintaining long term relationship with the existing accounts. - Mentoring & guiding the team to achieve KRAs. - Over achieved the team sales target during Q3 & Q4 2015-16 and Q1 2016-17.

Area Sales Manager (Gurugram) for Housing.com. Responsible for closing new large accounts and maintaining long term relationship with the existing accounts. Mentoring & guiding the team to achieve KRAs.

• Heading Rajasthan Center of Excellence which is a hybrid coaching model of online & offline learning. - Launched and managed 4 centers in Rajasthan - Heading a team of 30 members across Marketing, Sales & Operations.

Growth:

Business Development Manager: Nov 2010 - Mar 2012

Senior Business Development Manager: Apr 2012 - Jan 2014

Key Responsibilities:

• Selling Digital Education Solutions and SAAS (ERP & School Management Software) solutions to schools & educational institutes. - Initiated the first government deal of USD 5 Million with Sarwa Sikhsha Abhiyan by delivering multiple presentations to Government Officials.

• Safety Campaigns: Launched the MySafety campaign during COVID-19 in partnership with hotels and vendors to provide safe accommodations for customers.
• Sales Growth Initiatives: Implemented back-to-back promotional campaigns during FY20-21, resulting in a 40% sales growth and surpassing pre-COVID levels.
• Customer Satisfaction: Responsible for overall customer satisfaction for the domestic leisure business across various products. Developed and implemented the Net Promoter Score (NPS) strategy to effectively evaluate customer satisfaction across channels.

• Selling Digital Education Solutions and SAAS (ERP & School Management Software) solutions to schools & educational institutes.