Summary
Overview
Work History
Education
Skills
Accomplishments
Programs
Personal Information
Leadership Strengths
Volunteer Experience
Languages
Timeline
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GAGANDEEP SINGH

GAGANDEEP SINGH

WINDSOR,CANADA

Summary

Results-driven Individual with 6 years as Field Service Technician with experience in Field, Training, developing new processes in Field Support and development of new hire technicians. Committed to protecting the corporate vision and values while producing effective and dedicated team.

Overview

10
10
years of professional experience

Work History

Field Service Technician/Trainer/Subject Matter Expert

Bell Technical Solutions
01.2018 - Current
  • Proficient in designing and delivering training on Residential Fiber, Residential and Business Copper and Pair Bonded Technologies
  • Subject Matter Expert
  • Expert in Field Problem Solving and assisting the management team with day to day issues in field
  • Part of Health and Safety Team and assisting superiors with OHS Blitz
  • Supporting Management team to resolve Customer Escalations and Safety Issues in field
  • Mentoring new hires and training them in field
  • Graduate of Frontline Development Program
  • Presented presentations on OX-1, Test HUB and Promotions to superiors for better process development.

Trainer/Coach

Sutherland (AT&T)
01.2016 - 01.2018
  • Dealing with different types of network issues in FTTN, FTTP
  • Troubleshooting different types of networks
  • Providing support to customers for their phone, TV, and internet services
  • Troubleshooting customer issues
  • Handling interactions with Technicians and customers
  • Managing customer accounts, verifying and updating personal information
  • Experience with Care Assurance Portal.

Project Manager

CHECKER INDUSTRIAL LIMITED
04.2016 - 11.2016
  • Assisting the site engineer with design and construction drawings
  • Creating sections and cross-sections of walls, beams, and columns
  • Working with a team to coordinate a final design for final approval as per building code
  • Applying learned knowledge and instructions from site engineer to produce a final product
  • Performing duties of the pre-cast CAD designer.

Quality Inspector

PIC Group (Chrysler)
01.2014 - 11.2014
  • Examine manufactured products primarily automotive parts to required standards
  • Perform Visual Inspections
  • Mechanical and Functional Verification of parts
  • Approve incoming materials by confirming specifications, conducting visual and measurement tests
  • Rejecting and returning unacceptable materials.

Education

Diploma (3yrs) - Civil Engg. And Technology

St. Clair College

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Skills

  • Field Problem Solving
  • Leadership and Ownership
  • Developing Materials
  • Excellent Communication
  • Project Management
  • Data Collection
  • Safety assessment
  • Technical Analysis
  • Tool management
  • Relationship Building

Accomplishments

  • Gala Technician (2021)
  • Subject Matter Expert
  • Mentor (2019-Present)

Programs

  • Microsoft Suite
  • Adobe Professional
  • PowerPoint

Personal Information

ID Number: B73354

Leadership Strengths

  • Builds Partnerships
  • Drives Change
  • Collaborates
  • Enables and Motivates
  • Innovates
  • Develops Self and Others
  • Analytical

Volunteer Experience

  • St. Clair College, International student Ambassador
  • St. Clair College, Tutor
  • Habitat for Humanity, Windsor, 2014

Languages

English
Full Professional
French
Elementary
Punjabi
Native or Bilingual

Timeline

Field Service Technician/Trainer/Subject Matter Expert

Bell Technical Solutions
01.2018 - Current

Project Manager

CHECKER INDUSTRIAL LIMITED
04.2016 - 11.2016

Trainer/Coach

Sutherland (AT&T)
01.2016 - 01.2018

Quality Inspector

PIC Group (Chrysler)
01.2014 - 11.2014

Diploma (3yrs) - Civil Engg. And Technology

St. Clair College

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GAGANDEEP SINGH