Gurpreet Kaur
Sault Ste. Marie
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
D-Mart
10.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Cashier
Reliance Smart Point
07.2020 - 09.2022
- Helped boost sales by 10%
- Exceeded sales target by 5% in my first year
- Achieved daily sales target of each booth while providing excellent customer service
- Progressed on average sales opportunities daily through customer engagement
- Developed relationships with 110 new clients
- Maximized efficiency by balancing the cash register with an accuracy of 99%
- Operated cash register for cash and credit card transactions with 100% accuracy
- Helped an average of 120 customers per day
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Bachelor's - Business Management
Guru Nanak Dev University
Skills
- Sales Expertise
- Order Fulfillment
- Order Processing
- Staff Training
- Stocking and Replenishing
- Credit Card Payment Processing
- Business Development Understanding
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Timeline
Customer Service Representative
D-Mart
10.2022 - 10.2023
Cashier
Reliance Smart Point
07.2020 - 09.2022
Bachelor's - Business Management
Guru Nanak Dev University
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