Gagandeep Singh
Calgary,AB
Summary
Dedicated and Experienced professional with a background in customer service within hospitality industry, coupled with security expertise as a solo night auditor. Proven ability to handle diverse customer needs, maintain security protocols, and ensure smooth operations in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night Auditor/ Security
Emerald Hotel and Suites
Calgary, AB
01.2022 - Current
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Implemented and maintained Security protocols, including monitoring surveillance systems and performing regular property patrols.
- Responded promptly to guest inquiries, requests, and concerns, providing exceptional customer service and resolving issues effectively.
Courier Delivery Driver
Gold Freight
Calgary, AB
09.2021 - 10.2023
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Keep track of mileage, fuel usage, and delivery information.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Front Desk Agent/Hotel Night Auditor
Super 8
Lethbridge, AB
10.2020 - 12.2021
- Assisted with check-in and check-out procedures for guests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer complaints promptly and courteously.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Kept accurate records of guest transactions.
Supervisor
Tim Hortons
Lethbridge, AB
06.2020 - 05.2021
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Processed payments accurately and efficiently using POS system.
- Assisted at drive-thru window by swiftly handling cash and credit card transactions.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Trained new employees on restaurant policies and procedures.
- Assigned duties and shifts to restaurant staff according to workload requirements.
Shift Manager
A-1 Pizza
Picture Butte, AB
08.2018 - 03.2020
- Assisted in the preparation of dough for pizzas, including kneading, rolling, and cutting.
- Provided friendly customer service when taking orders over the phone or in person.
- Operated slicers, grinders, choppers, mixers, blenders, deep fryers and other kitchen equipment as needed.
- Inspected food items prior to use to ensure freshness and quality.
- Assisted with training new staff members on proper kitchen procedures.
- Responded quickly and efficiently to customer complaints regarding pizza preparation or presentation.
Education
GED -
Lethbridge Collegiate Institute
Lethbridge, AB01-2021
High School Diploma -
Doon Senior Secondary School
Kararwala, Punjab05-2017
Skills
- Customer Service Excellence
- Conflict Resolution
- Security management
- Attention to Detail
- Communication skills
- Team collaboration
- Problem- Solving
Certification
- Adult, child and infant CPT and AED Standard First Aid
Licenses
- Class 4 Driver's License
- Security License
Timeline
Night Auditor/ Security
Emerald Hotel and Suites
01.2022 - Current
Courier Delivery Driver
Gold Freight
09.2021 - 10.2023
Front Desk Agent/Hotel Night Auditor
Super 8
10.2020 - 12.2021
Supervisor
Tim Hortons
06.2020 - 05.2021
Shift Manager
A-1 Pizza
08.2018 - 03.2020
GED -
Lethbridge Collegiate Institute
High School Diploma -
Doon Senior Secondary School
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