Gagandeep Singh
Toronto,Ontario
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Diamond Property Services
08.2021 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
Quality Analyst
HGS Canada
03.2020 - 06.2021
- Enhanced call quality by monitoring and evaluating customer interactions with agents.
- Identified areas of improvement for agents through thorough analysis of recorded calls.
- Developed comprehensive reports on agent performance, contributing to staff training and development initiatives.
- Improved overall customer satisfaction by providing constructive feedback to call center agents.
- Ensured adherence to company policies and procedures during customer interactions, maintaining a high level of compliance within the call center.
- Streamlined the quality assurance process by implementing standardized evaluation criteria across all teams.
Customer Relation Associate
HGS Canada
09.2019 - 12.2020
Lead Associate
HGS Canada
01.2020 - 06.2020
Security Officer
Ultimate Security Services Inc.
01.2018 - 08.2019
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York, ON04.2019
High School Diploma -
Seneca College
04.2019
Skills
- Customer Service
- Conflict Resolution
- Problem Solving
- Incident Reporting
- Time Management
- Crisis Management
Languages
English
Full Professional
Punjabi
Full Professional
Certification
- Licensed [ Limited License ] - [ Nov,2023 ]
- [Assistant Property Manager] Training - [Dec 2023 to Jan 2024]
Timeline
Front Desk Receptionist
Diamond Property Services
08.2021 - Current
Quality Analyst
HGS Canada
03.2020 - 06.2021
Lead Associate
HGS Canada
01.2020 - 06.2020
Customer Relation Associate
HGS Canada
09.2019 - 12.2020
Security Officer
Ultimate Security Services Inc.
01.2018 - 08.2019
High School Diploma -
Seneca College of Applied Arts And Technology
High School Diploma -
Seneca College
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