Gagandeep Singh
Surrey,Canada
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Gateway Casinos
10.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Customer Service Associate
Chawla Restaurant & Bar
04.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor of Hospitality Management - Hospitality Management
Western Community College
Surrey, BC03.2026
Skills
- Account Management
- Exceptional Communicator
- Quality Assurance
- Safety Regulations
- Customer Relationship Management
- MS Office Proficiency
- Customer Service
- Inventory Control
- Multi-Line Phone Systems
- Verbal Communication
- Understanding Customer Needs
- Sales Report Generation
Certification
Serve It Right
Timeline
Server
Gateway Casinos
10.2023 - Current
Customer Service Associate
Chawla Restaurant & Bar
04.2022 - 04.2023
Bachelor of Hospitality Management - Hospitality Management
Western Community College
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