Gagandeep Singh
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Burger King
07.2022 - 08.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Utilized various software applications to process customer orders.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
Customer Service Assistant
McDonald's
05.2021 - 06.2022
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged clients in person and over phone to answer questions and address complaints.
Customer Service Assistant
Star Pizzeria
08.2020 - 04.2021
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
Cambridge, ON04.2026
High School Diploma -
Government Polytechnic Ambala City
India06.2015
Skills
- Retail Merchandising
- Basic Math Functions
- POS Inventory System Operation
- Performing Needs Assessments
- Refund Handling
- Telephone Reception
- Rewards Programs
- Wrapping and Boxing
- Customer Seating
- Coupon Redemption
- Weighing Items
Timeline
Customer Service Cashier
Burger King
07.2022 - 08.2023
Customer Service Assistant
McDonald's
05.2021 - 06.2022
Customer Service Assistant
Star Pizzeria
08.2020 - 04.2021
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
Government Polytechnic Ambala City
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