Gagandeep Sharma
Edmonton,NW
Summary
Seasoned Manager of Operations with a proven track record at Rana Placement Services, adept in staff recruitment and offering exceptional customer service. Excelled in regulatory compliance and effective communication, enhancing operational efficiency and client satisfaction. Demonstrated expertise in visa application processes and team building, leading to significant achievements in immigration consultancy and operational management.
Overview
23
23
years of professional experience
Work History
Manager of Operations
Rana Placement Services
Jalandhar, Punjab, India.
02.2020 - 01.2025
- Handling foreign delegation authorities who conduct interviews, and preparing all the required documents for the clients, as well as for the agencies.
- Conducting interviews and the departure of eligible and selected candidates.
- Drafting application forms to conduct interviews for different agencies.
- Last eye check on all the applications of selected candidates before they are submitted to agencies or companies.
- Providing and taking up calls for all the applicants who are eligible for the work visa to respective countries
- Helping individuals and families with their immigration issues, including, but not limited to, providing up-to-date immigration advice, applying for selected candidates’ visas and passports, writing official letters to agencies, and liaising with agencies on behalf of clients.
- Liaising with relevant authorities on the behalf of clients
- Staffing and recruitment of adequate staff members.
Manager
Dream Castle
Jalandhar, Punjab, India.
05.2018 - 01.2020
- Provided immigration advice to clients on visa applications and eligibility criteria.
- Negotiated and drafted settlement agreements to resolve litigated cases.
- Gathered required immigration application documents and assisted with filing.
Manager
Boulevard Lodge and sweets
Monstredo, Liberia
04.2014 - 04.2018
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Monitored customer feedback surveys and took appropriate action based on results.
Manager
Bharat Labels
Jalandhar, Punjab, India.
03.2002 - 04.2014
- Resolved customer inquiries and complaints requiring management-level escalation.
- Led a team of 12 employees, ensuring high productivity and excellent customer service.
- Monitored staff performance and addressed issues.
- Created new designs for woven labels during marketing strategy sessions.
- Worked with client via email, phone and in-person to collect information to complete designs.
- Altering existing and new woven label's designs according to customer requirements.
Education
Master of Arts -
CMJ University
Open University03-2012
Associate of Arts -
PRIVATE (Punjab School Education Board)
Punjab, India.03-2005
DTP (Desk Top Publishing)
HICI
Jalandhar, Punjab, India.05-2002
Office Management
HICI
Jalandhar, Punjab, India.06-2001
High School Diploma -
Sain Dass High School
Jalandhar. Punjab, India03-1993
Skills
- Staff recruitment
- Visa application
- Case management
- Regulatory compliance
- Interview coordination
- Customer service
- Documentation preparation
- Team building
- Effective communication
Languages
English
Full Professional
Hindi
Professional
Punjabi
Professional
Timeline
Manager of Operations
Rana Placement Services
02.2020 - 01.2025
Manager
Dream Castle
05.2018 - 01.2020
Manager
Boulevard Lodge and sweets
04.2014 - 04.2018
Manager
Bharat Labels
03.2002 - 04.2014
Master of Arts -
CMJ University
Associate of Arts -
PRIVATE (Punjab School Education Board)
DTP (Desk Top Publishing)
HICI
Office Management
HICI
High School Diploma -
Sain Dass High School
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