Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gagandeep Samra

Gagandeep Samra

Calgary,AB

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

11
11
years of professional experience

Work History

Receptionist

Skyview Ranch Physiotherapy
04.2024 - Current
  • Greet and welcome patients to the facility
  • Answer and direct incoming phone calls
  • Direct billing to insurance companies
  • Schedule and confirm appointments for patients
  • Update and manage patient records
  • Coordinate with therapists and other healthcare professionals to ensure smooth operation
  • Process payments and handle billing queries
  • Ensure the reception area is clean, organized, and stocked with necessary supplies
  • Provide information about the services offered at the facility
  • Assist patients with any paperwork required for their treatment
  • Manage patient flow in the clinic, ensuring that appointments run on time

Store Manager

Little Caesars
06.2019 - 10.2021
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened workflow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Invoicing Clerk

Convoy Supply Ltd
02.2018 - 06.2018
  • Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.
  • Evaluated services rendered and generated invoices for clients.
  • Responded to client inquiries regarding billing discrepancies by researching issues.
  • Completed and recorded customer payments by processing in [Software] system.
  • Entered data into [Software] system to update client account information and demographics.
  • Processed refunds and overpayments for clients by crediting customer accounts or giving bill credits.
  • Managed all payments processing, invoicing and collections tasks.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.

Cashier and Supervisor

Saffron Indian Cuisine
08.2014 - 05.2018
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Answered customer questions and provided store information.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Account Payable Clerk

FLSmith LTD
06.2017 - 10.2017
  • Handled high-volume invoice processing with minimal supervision.
  • Coded invoices and other records to maintain organized and accurate records.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Verified coding and approvals, maintaining accurate financial controls and data.
  • Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.

Education

High School Diploma -

CDI College
BC

Skills

  • Organization skills
  • Time management
  • Data entry
  • Customer/Client relations
  • Appointment scheduling
  • Office administration
  • Basic accounting

Timeline

Receptionist

Skyview Ranch Physiotherapy
04.2024 - Current

Store Manager

Little Caesars
06.2019 - 10.2021

Invoicing Clerk

Convoy Supply Ltd
02.2018 - 06.2018

Account Payable Clerk

FLSmith LTD
06.2017 - 10.2017

Cashier and Supervisor

Saffron Indian Cuisine
08.2014 - 05.2018

High School Diploma -

CDI College

Similar Profiles

CREATE PROFILE
Gagandeep Samra