GAGANDEEP KOUR
Brampton,ON
Summary
Proven to excel in high-pressure environments, I significantly enhanced guest satisfaction and repeat business at Gagandeep through expert multitasking and exceptional customer service. Skilled in conflict resolution and safe food handling, I consistently met performance goals, fostering strong relationships and maintaining rigorous hygiene standards. Friendly [Job Title] with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Organized and energetic Breakfast Attendant with over 2 years of food preparation and serving experience. Efficiently arranged and maintained daily breakfast bar buffet and beverage station for high-volume establishments. Delivered high-quality guest service while consistently meeting company objectives for customer satisfaction.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Gagandeep
05.2024 - 05.2026
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Bachelor of Arts - PG DIPLOMA
NEW CASTEL BUSINESS AND TECHNOLOGY
Brantford, ON05.2025
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Conflict Resolution
- Personal presentation
- Relationship Building
- Menu Memorization
- Server Support
- Safe Food Handling
- Guest Relations Management
- Cash Handling
FOOD SERVER
KITCHEN HELPER, FOOD SERVER, CASE HANDLING.
Languages
English
Limited Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Full Professional
SPORTS
PLAY CRICKET BECAUSE MY BROTHER IS PROFESSIONAL PLAYER.
Timeline
Restaurant Hostess
Gagandeep
05.2024 - 05.2026
Bachelor of Arts - PG DIPLOMA
NEW CASTEL BUSINESS AND TECHNOLOGY
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