Gagandeep Kour
Edmonton,AB
Summary
Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results. Motivated Housekeeper with 2 years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Housekeeping Room Attendant
Marriot Hotel
06.2022 - 12.2023
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
Welcome Agent
Humakare
10.2022 - 11.2023
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Analyzed client portfolios to identify potential gaps in coverage, offering suitable recommendations based on individual needs.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
Cashier
Subway
05.2022 - 08.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Welcomed customers and helped determine their needs.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Security Guard
GardaWorld Security
03.2022 - 07.2023
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Checked and verified photo identification prior to granting facility access.
- Monitored CCTV cameras and alarm systems for security breaches.
Front Desk Receptionist
Ramada Hotel
12.2022 - 05.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
Niagara College
Welland, ON12.2023
Skills
- Sorting
- Guest Relations
- Maintenance Coordination
- Time management
- Safety protocols
- Emergency Management
- Access Control
- Personnel Screening
- Room Assignments
- computer knowledge ( Accounting )
- Information Protection
- Listening Skills
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Front Desk Receptionist
Ramada Hotel
12.2022 - 05.2023
Welcome Agent
Humakare
10.2022 - 11.2023
Housekeeping Room Attendant
Marriot Hotel
06.2022 - 12.2023
Cashier
Subway
05.2022 - 08.2023
Security Guard
GardaWorld Security
03.2022 - 07.2023
High School Diploma -
Niagara College
Similar Profiles
Andrea GonzalezAndrea Gonzalez
Server, Bartender and Barista at Marriot HotelServer, Bartender and Barista at Marriot Hotel
Arctreveous ThomasArctreveous Thomas
Loss Prevention Officer at Marriot HotelLoss Prevention Officer at Marriot Hotel
Travis ScottTravis Scott
Cook at Marriot HotelCook at Marriot Hotel